Job Description

Job Title

Operations - Executive

1. Purpose

Responsible for ensuring timely, accurate and profitable delivery of Apex and Surface shipments to customers through effective management of all inbound operations at the PUD/DC

2. Key Responsibilities

Responsibilities

Operational

Supervise daily delivery activities for Apex/ Surface operations at the PUD/ Distribution Center (including EDL/ ODA deliveries) with the aim of ensuring timely, safe and profitable delivery of shipments to customers Ensure adherence to the operational workflows and standard operating procedures (SOPs) for all Delivery related activities Check pre-alerts to track daily loads at the service centers and plan delivery schedules accordingly Conduct daily staff briefings, including communication regarding any operational changes, route changes etc Check and hand over delivery sheets to the delivery staff Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs, regulatory hold shipments etc Handle all exception cases at the PUD/DC and communicate the same to Hubs, Origins and Customer Services for resolution Follow up with origin for non delivery exceptions and alternate instructions; On a daily basis recheck exceptions of the previous day and ensure follow up of the same Continuously work towards reduction of instances of undelivered shipments, RTO instances, etc. Ensure safe handling of all shipments and report any damaged cases to the origin/ hub Ensure that all regulatory paperwork (octroi, sales tax, etc.) is accurate and complete; Coordinate with origin/customer in case of incomplete paperwork Coordinate with Fleet Team at the PUD/ DC to ensure availability of sufficient vehicles for Deliveries Supervise the vehicle placement at bays and monitor the carting/ loading process Supervise and ensure accurate tally processes for deliveries
Ensure timely update of POD/DC's into the online system Monitor performance of Delivery Staff and ensure conduct of trainings for them, in line with the training programmes designed centrally

People

Provide direction, guidance and support to the employees to help them discharge their duties effectively Ensure capability building for the team

3. Key Result Areas and Key Performance Indicators

S.No

Key Result Areas

Key Performance Indicators

1.



Drive service quality and excellence in the PUD/ DC in terms of deliveries



Shipments delivered as per SOPs and in compliance with timelines


% Exceptions (relating to deliveries) closed within TAT


% undelivered shipments


% Return to origin (RTOs)


Timely updation of status (in scan, out scan, exceptions, Proof of Delivery, Delivery Challansetc) in the system (% compliance within TAT)


Adherence to SOPs (measured in terms of number of non-compliances/ deviations) as observed in audit


2.



Drive Operations Process Efficiency and capability



% increase in operational productivity in the PUD / DC (measured as shipments/ employee or net stops/ employee)


3.



Ensure Performance Driven Culture



Adherence to Performance Management system timelines and guidelines


4.



Drive employee morale and engagement



PDA Attrition (%)

Eligibility

Not in active PIP or under disciplinary action. * Minimum educational qualification graduation in any stream.