Roles and Responsibilities of Operations Executive
1. Store Operations Management
Ensure smooth daily operations across one or multiple retail stores.
Monitor store cleanliness, layout, product display, and merchandising.
Ensure store opening and closing procedures are followed properly.
Oversee the product portfolio for each store.
Manage liaison for land acquisition processes.
2. Staff Coordination & Supervision
Assist in scheduling, supervising, and supporting store staff.
Monitor employee performance and productivity.
Provide training and ensure staff follow operational standards and customer service protocols.
Coordinate a review meeting with the team.
3. Customer Service Support
Address customer inquiries and resolve complaints efficiently.
Ensure high levels of customer satisfaction through excellent service standards.
Monitor feedback and suggest improvements in service delivery.
4. Inventory & Stock Management
Monitor stock levels and coordinate with the supply chain or warehouse for replenishment.
Ensure timely stock checks and conduct regular audits.
Prevent stock shortages, pilferage, and overstock situations.
5. Sales Monitoring & Reporting
Track daily, weekly, and monthly sales performance.
Identify trends and suggest actionable insights to improve performance.
Prepare and present operational and sales reports to management.
6. Process Implementation & Compliance
Ensure adherence to company policies, standard operating procedures (SOPs), and regulatory requirements.
Implement process improvements to enhance efficiency.
Ensure health, safety, and legal compliance within the store environment.
7. Coordination with Other Departments
Liaise with supply chain, HR, marketing, and finance departments.
Communicate operational needs and align goals across functions.
8. Technology and Systems Handling
Use POS (Point of Sale), inventory, and ERP systems efficiently.
Report technical issues and coordinate with IT support for resolutions.
9. Promotions & Visual Merchandising
Support execution of promotional campaigns and seasonal offers.
Ensure visual merchandising standards are met.
? Key Skills Required:
Strong communication and people management skills.
Ability to handle multiple tasks and work under pressure.
Basic knowledge of retail operations systems (POS, ERP).
Customer-centric approach.
Problem-solving and decision-making skills.
Experience & Qualifications:
Master's degree is required in supply chain management.
Candidates have 1+ years of experience in relevant field.
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
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