Job Description

Job Title
Operations - Executive
Function
Ground Operations
Reports To
Area Manager / Branch Manager
Location
Surat, Gujarat
About DHL Blue Dart Express India:
At Blue Dart, we go beyond delivering shipments--we deliver trust, precision, and excellence. As India's most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of DHL Group, we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day.
We are proud to be consistently ranked among India's Top 100 Great Places to Work and recognized as part of the DHL Group's Top Employer certification across multiple regions. Being an Employer of Choice is not just a goal--it's a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong.
If you're looking to join a purpose-led, people-first organization that shapes India's supply chain with integrity and care--Blue Dart is where you belong.
Position Overview:
The Shift In-charge Ground Hubs is responsible for overseeing all inbound, outbound, and transit operations at the Ground Hub during their shift, ensuring timely and accurate connections of shipments to the ground network. This role involves supervising operational workflows, managing staff performance, and ensuring compliance with Standard Operating Procedures (SOPs). Additionally, the Shift In-charge coordinates with various teams to address exceptions and facilitate smooth operations throughout the shift.
Job Purpose:
The Shift In-charge Ground Hubs is responsible for managing all inbound, outbound, and transit operations during their shift to ensure timely and accurate shipment connections. This role aims to maintain operational efficiency and compliance with Standard Operating Procedures (SOPs) while addressing any exceptions that arise.
Key Roles & Responsibilities:

• Operational Supervision: Oversee inbound, outbound, and transit operations at the Ground Hub, ensuring timely connections of shipments to the ground network.
• Team Management: Supervise shift staff, including loaders and supervisors, ensuring adherence to operational workflows and Standard Operating Procedures (SOPs).
• Exception Handling: Manage and resolve exception cases, including misconnections and delays, while coordinating with relevant teams for timely communication.
• Performance Monitoring: Track key performance indicators such as stock lying at the hub (SLAH) and adherence to network timelines, taking corrective actions as needed.
• Documentation Oversight: Ensure accurate completion of paperwork and regulatory clearances for all inbound and outbound shipments during the shift.
• Resource Planning: Plan and ensure the availability of sufficient vehicles and manpower for efficient operations during the shift.
• Staff Training and Development: Conduct daily briefings and facilitate training for staff to enhance operational efficiency and capability building.
• Communication Management: Handle internal and external communications related to operations and provide timely updates to management on shift activities.

Qualifications & Experience:
Education:

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field; relevant certifications in logistics or operations management are a plus.
• Strong knowledge of ground operations and logistics processes.

Experience:

• Minimum 5 years of experience in ground operations, logistics, or supply chain management, with at least 2 years in a supervisory or leadership role.
• Proven track record of managing inbound and outbound operations and handling exceptions in a fast-paced environment.
• Experience in monitoring key performance indicators (KPIs) and implementing operational improvements.
• Familiarity with Standard Operating Procedures (SOPs) and regulatory compliance in logistics operations.

Skills & Capabilities:
Core Technical Skills:

• Proficiency in logistics and supply chain management software and tools.
• Strong understanding of ground operations processes and Standard Operating Procedures (SOPs).
• Ability to analyze operational data and performance metrics.
• Knowledge of regulatory compliance related to logistics and transportation.
• Experience in resource planning and vehicle management.

Behavioural Competencies:

• Excellent leadership and team management skills.
• Strong communication and interpersonal skills for effective coordination.
• Problem-solving abilities with a proactive approach to operational challenges.
• Ability to work under pressure and manage multiple priorities effectively.
• Commitment to fostering a performance-driven culture and continuous improvement.

Key Performance Indicators:
Sr. No.
Key Result Areas
Key Performance Indicators (KPIs)
1
Service Quality and Excellence
Percentage of timely connectivity of inbound loads to PUD/DCs; adherence to SOPs (measured by the number of non-compliances); number of instances of misroutes and misconnections
2
Network Health
Number of instances of delays in departure schedules; percentage connectivity of shipments picked up within cutoff times to scheduled network runs
3
Operational Efficiency
Percentage of stock lying at hub (SLAH); timely completion of documentation and regulatory clearances
4
Exception Management
Number of exception cases successfully resolved within the shift; average resolution time for exceptions
5
Team Performance and Engagement
Employee attrition rate; adherence to performance management system timelines and guidelines; results from staff training and development initiatives
6
Resource Management
Availability of vehicles during the shift; efficiency in vehicle placement and loading operations
Why join DHL Blue Dart?
When you join us, you become part of a purpose-driven organization that's redefining logistics across India and beyond. Here's what you can expect:

• Competitive compensation and performance-linked incentives that reward your contribution.
• Continuous learning through structured development programs, on-the-job coaching, and access to global best practices.
• Comprehensive benefits including medical insurance (with optional parental cover), financial wellness programs, and generous paid time off.
• A strong culture of recognition, inclusion, and respect--where your ideas matter and achievements are celebrated.
• Access to cross-functional and global career paths within DHL Group's diverse business portfolio.
• The pride of working for India's most awarded logistics brand, delivering excellence across 56,000+ locations and 220+ countries.

Join us and be part of a company that's not only a leader in logistics--but also a trusted Employer of choice, committed to your growth, well-being, and long-term success.