Job Description

Client Onboarding & Implementation

Manage the initial onboarding process for new clients. Assist, gather, and prepare client data for software setup and configuration. Assist clients with initial system setup and customisation. Coordinate with Internal Graphic Design team to help clients with branding collaterals.

Training & Client Enablement

Conduct group and one-on-one training sessions via Google Meet/Zoom. Develop onboarding materials, including checklists and walkthroughs. Ensure clients complete key onboarding milestones and understand core features.

Customer Success & Support Transition

Monitor client progress and proactively address challenges. Ensure a smooth handover to the Technical Support Team post-onboarding. Identify common onboarding pain points and suggest improvements.

Technical Support & Issue Resolution

Handle client queries via WhatsApp, Email, and Google Meet/Zoom. Troubleshoot technical issues and escalate complex problems to the development team. Track and improve response times and customer satisfaction.

Requirements:

Strong verbal and written English & Hindi communication skills. Patience and a customer-centric attitude. Basic IT skills, including proficiency with MS Office, exposure to popular meeting tools, and CRM systems. Exposure to Canva is plus. Ability to travel for client support when necessary. Previous experience in customer support or a related field is a plus. Added advantage if either experience or educational qualification in hospitality / tourism industry.

Benefits:

Competitive salary and benefits package. Comprehensive training and development programs. A supportive and collaborative work environment. Opportunities for career growth within the company.
Job Types: Full-time, Permanent, Fresher

Pay: ₹279,100.12 - ₹300,000.00 per year

Benefits:

Cell phone reimbursement Flexible schedule Health insurance Paid sick time Work from home
Location:

Vaishali Nagar, Jaipur, Rajasthan (Required)
Work Location: In person

Expected Start Date: 08/09/2025