Job Description

Courier Support & Operations Executive

We are looking for Support & Operations Executives who will be responsible for ensuring smooth day-to-day courier operations for our clients. The ideal candidate should be proactive, detail-oriented, and skilled in managing courier-related issues -- from raising tickets in our CRM to coordinating with courier partners and ensuring timely resolution as per our SLA.

Key Responsibilities

Raise, track, and manage courier-related tickets for our clients (like delays, lost shipments, RTO discrepancies, weight disputes, etc.) in our CRM system. Prioritize and coordinate with courier partners (Delhivery, Xpressbees, etc.) to ensure timely resolution of issues. Communicate with clients regarding the status and resolution of their courier-related concerns. Monitor SLAs and escalate unresolved or high-priority issues. Maintain detailed logs of all tickets and their progress for reporting and analysis. Support the operations team in improving courier performance metrics and client satisfaction. Collaborate with internal teams (Support, Account Management, etc.) to streamline the complaint and escalation process. Atleast 6 months to 1 year of experience in logistics operations, courier management, or eCommerce support. Familiarity with courier partners and shipping processes (pickup, tracking, RTO, claims, etc.). Experience in using CRMs, ticketing systems, or Excel/Google Sheets for tracking issues. Strong communication and coordination skills (both written and verbal). Ability to multitask and work under pressure to meet SLAs. Problem-solving mindset with attention to detail and accountability.
Job Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

Cell phone reimbursement Paid sick time Work from home
Application Question(s):

How many years of client support or operations experience do you have? Do you have a good laptop, mobile and internet to work remotely? Are you willing to work in the salary range of 14000 to 16000 per month? Have you worked in a logistics or ecommerce company before? Where are you located?
Language:

Hindi (Required) English (Required)
Work Location: Remote