Job Description

1. Purpose

Responsible for end-to-end management of all service partners in the branch including partner identification, on-boarding, start-up support, capability building and evaluation

2. Key Responsibilities

Responsibilities

Support the Head - Service & Channel Partner Development in the formulation of annual manpower plan for PDAs & DAs; Work closely with the Branch Heads and Regional Operations Heads to identify PDA/DA requirements in the Branch and forward the same to the Head - Service & Channel Partner Development Identify potential service partners in the Branch and forward the same to Head - Service & Channel Partner Development Support the Head - Service & Channel Partner Development in the empanelment of new service partners in the Branch Conduct the induction program for all service partner staff in the Branch Conduct all relevant operations trainings for all service partner staff in the Branch Responsible for efficient functioning of all service partners in the Branch Conduct regular audits of service partners in the Branch in terms of adherence to statutory requirements, service level agreements etc; Highlight any deviations to the Head - Service & Channel Partner Development and take corrective actions, if any Monitor service partner staff performance on a regular basis

3. Key Result Areas and Key Performance Indicators

S.No

Key Result Areas

Key Performance Indicators

1.

Reach expansionDrive activities related to setup of service partners as per defined timelines

2.

Service Performance of Service Partners

Operational Performance of PDAs Delivery Agents

3.

Capability building of service partnersConduct/ delivery of routine operations training programs for PDAs/DAs as per plan Conduct of training/ capability building programmes for PDAs/DAs for rollout/ launch of new products or new processes % coverage of PDAs/DAs in operations training programmes

4.

Ensure Performance Driven CultureAdherence to Performance Management system timelines and guidelines

5.

Attrition% PDA and DA attrition in the Branch

Roles and Responsibility :

Ensuring on time requisition , lineups and recruitment by coordinating with respective agencies . Ensuring on time Onboarding after PEV , PCC . Coordination on employee code , DHL code creation . Ensuring on time fuel inputs and payment as per the cycle . Ensuring on time attendance inputs and salary and closing of all disputes . Coordination with agencies to resolve any disputes in terms of termination , theft , salary hold , warning etc . Ensuring and monitoring online Attendance and Fuel usage. Ensuring staffs getting Uniform after joining. Uniform stitching payments , shoe payment , BYOD payment , incentive is reimbursed to staffs on time . Coordination with Ops Incharge , Ops Heads , HR team . MPC Productivity analysis . Clean up of Employee Master through HR . Ensuring correct Role Code mapping in coordination with HR. Resolving PF/ESIC issue , debit process. Regular meeting with Agencies for resolving issues and performance review . Coordinate on training and grooming. Coordination with Finance team for bill payment to agencies . * Monitoring Geo fencing and GPS tracking in Attendance and Fuel App .