Job Description

Designation: Operations Executive (Passenger Transport)

Shift Time: AEST/AEDT Time zone, 9 hours/day including 1-hour break.

Working Days: 5 days per week

International Voice and Chat Process (Bus/Coach Charter Company)

Job Type:

Full-time

Salary:

?20,000.00 - ?50,000.00 per month

Schedule:

Day shift

Experience:

Total work: 1 to 2years (Preferred)

Language:

English (Preferred)

Work Location

: Mohali, Punjab

:

Dhillon Charter is seeking an Operations Executive to manage day-to-day coordination of our bus and coach services. The role requires exceptional organisational skills, customer service focus, and the ability to work effectively in a fast-paced passenger transport environment. You will manage driver rosters, monitor fleet operations in real time, and ensure compliance with safety and service standards.

Key Qualities

Ability to perform in a fast-paced operational environment. Strong knowledge of the passenger transport industry and Microsoft Office Suite. Proven ability to build strong relationships with drivers and customers. Excellent verbal and written communication skills. High attention to detail and a strong sense of urgency. Tech-savvy, with the ability to use GPS tracking, shift allocation systems, and communication tools effectively.

Primary Responsibilities:

Driver & Shift Management

Maintain and update driver rosters, assigning jobs and adjusting schedules as required. Track driver availability, calling or messaging drivers to confirm preferred working days and times. Log and manage leave, absences, and last-minute changes to schedules. Send shift reminders and follow-ups via calls or text messages.

Operations Support

Act as the driver helpline for non-emergency operational issues, escalating to management only when necessary. Coordinate rail replacement services, liaising with drivers and updating shift sheets with any changes. Monitor GPS tracking systems and onboard cameras to ensure schedules are maintained and incidents are recorded. Flag operational issues such as delays, breakdowns, or safety concerns promptly to the Operations Manager.

Compliance & Reporting

Log daily vehicle check records from driver pre-start reports. Enter incident/accident details into the reporting system for management review. Ensure Occupational Health & Safety (OH&S) documentation and compliance checklists are completed and filed. Record and report fuel usage, mileage logs, and other operational metrics.

Back-Office Tech & Communication Support

Update MYBus or similar transport portals with job allocations, changes, and completions. Provide basic troubleshooting support for driver apps, logins, and navigation issues. Manage two-way radio communications, relaying non-urgent messages between drivers and the operations team. Record and track customer and driver feedback, ensuring issues are followed up locally.

Qualification & Skills

Minimum 1-2 years' experience in transport operations, dispatch, or fleet coordination. Bachelor's degree in business, management, logistics, or a related field preferred (not essential). Excellent communication and interpersonal skills for working with staff at all levels. Strong organisational and time management abilities. Ability to take initiative and make quick operational decisions when needed. Flexible, practical approach with strong problem-solving skills. Confidentiality and diplomacy in handling sensitive information. Strong commercial awareness and focus on service delivery standards.

Why Join Dhillon Charter?

Be part of a fast-growing passenger transport company with a reputation for reliability and service excellence. Work in a collaborative and supportive environment. Opportunity to work with modern fleet monitoring and scheduling technology.
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?50,000.00 per month

Work Location: In person

Expected Start Date: 20/08/2025