Job Description

Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service centre outbound operations Monitor the daily in scan and out scan of shipments and related paperwork Conduct daily staff briefings, including communication regarding any operational changes, route changes etc Distribute pickups among the team and ensure timely pickups from regular customers as per the agreed cut-off times Reduce nil pickup wastages among regular pickup clients through feedbacks, visits to clients, tele-interaction& overall monitoring of staff wise productivity Ensure correctness of cash sale bookings in terms of pick up address, pickup times etc; Report pickup exceptions to Customer Service /Sales as feedback Ensure timely and correct data capture for all pickups Ensure timely deposit of the cash sales amount collected to accounts Ensure timely connection of outbound loads onto hubs /warehouse to enable delivery commitments Monitor and review operations processes on sorting and bagging of shipments Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff Audit of AWBs (Air Way Bills) to detect AWB filling errors and data entry errors for improvement Monitor Net Service Levels and take corrective actions, if any Support sales in bills distribution & collections * Ensure safe handling of all shipments at the service center; Handle security exceptions in the service center along with the security team