Job Description

About Us

NEFA Cabs Pvt. Ltd. is Arunachal Pradesh's own cab service company, committed to providing safe, reliable, and technology-driven transportation solutions. We are building a strong network of drivers and ensuring seamless service delivery to our valued customers.

Position Overview

We are looking for a highly responsible and proactive Operations Executive to oversee and manage all driver-related operations. The candidate will play a crucial role in ensuring smooth day-to-day functioning of the company, addressing driver issues, monitoring compliance, and escalating concerns to management on top priority. This role demands excellent communication, multitasking ability, and a problem-solving mindset.

Key Responsibilities

Driver Management & Operations
Act as the first point of contact for all driver-related queries, issues, and grievances.
Monitor driver performance, attendance, and compliance with company policies.
Maintain updated records of drivers, documents, and contracts.
Conduct regular follow-ups with drivers to ensure service quality and adherence to company standards.
Escalate critical driver-related issues immediately to management for resolution.
Process & Coordination

Handle the entire process flow of the company related to operations.
Coordinate between drivers, customers, and management for smooth service delivery.
Assist in onboarding new drivers, including verification of documents and training.
Monitor trip assignments, cancellations, and service quality to ensure efficiency.
Prepare daily/weekly operational reports for management review.
Compliance & Field Operations
Ensure all drivers maintain proper licenses, permits, and vehicle fitness certificates.
Conduct surprise checks and field visits when necessary (fuel expenses reimbursed).
Track and manage driver performance metrics, attendance, and disciplinary actions.
Ensure safety protocols and company policies are strictly followed by all drivers.
Skills & Qualifications

Minimum Qualification: Graduate in any discipline (preferred in Management/Commerce/Administration).
Prior experience in operations, transport, logistics, or cab services is an added advantage.
Strong communication and interpersonal skills in English, Hindi, and Assamese/Arunachali (preferred).
Problem-solving attitude with ability to handle pressure and resolve conflicts quickly.
Proficiency in MS Office, Excel, and basic computer operations.
Good organizational and multitasking skills.
Must be punctual, disciplined, and responsible.
Two-wheeler with valid driving license is preferred (fuel expenses covered for official field visits).
Salary & Benefits

Monthly Salary: ₹8,000 - ?18,000 (depending on experience & performance).
Fuel Expenses: Reimbursed for field visits.
Growth opportunities within the company based on performance.
Exposure to startup culture and direct involvement in scaling Arunachal's homegrown cab service.
? This role is ideal for someone who wants to take ownership of operations and grow along with the company.

Job Types: Full-time, Permanent

Pay: ₹8,000.00 - ₹18,000.00 per month

Work Location: In person