Job Description

Backend Operations Executive - Tours, Travels & Event Management Location: Chembur, Mumbai Experience: 1-3 Years | Employment Type: Full-time

About the Role

We are looking for a Backend Operations Executive to manage end-to-end backend operations for tour bookings and event coordination. The role requires strong coordination, documentation skills, attention to detail, and calm decision-making to ensure smooth execution of travel and event services.

Key Responsibilities

? Manage backend operations for domestic and international tour bookings

? Coordinate with hotels, airlines, transporters, DMCs, and travel partners

? Prepare itineraries, vouchers, booking confirmations, invoices, and quotations

? Support the sales team with cost sheets, package details, and timely documentation

? Handle billing, payments, reconciliations, and follow-ups with vendors and clients

? Maintain accurate booking records, customer databases, and MIS reports

? Handle post-travel follow-ups, customer feedback, and issue resolution

? Coordinate with event vendors including venues, caterers, decorators, logistics, and AV partners

? Assist in event planning, scheduling, and execution timelines

? Manage backend documentation such as contracts, purchase orders, invoices, and expense sheets

? Provide backend support to on-ground event teams before and during events

? Track vendor deliverables and ensure adherence to timelines and budgets

? Maintain operational trackers, checklists, and internal reports

? Act as a single coordination point between clients, vendors, and internal teams

? Ensure compliance with internal processes, timelines, and service standards

Required Skills & Fitment

? Strong Excel skills (data tracking, MIS, reconciliations) and proficiency in MS Office

? High presence of mind with the ability to stay calm in fast-paced or pressure situations ? Ability to multitask, prioritize work, and meet tight deadlines without getting hyper

? Excellent written communication and documentation skills

? Basic knowledge of travel operations and/or event management processes

? Strong vendor coordination, negotiation, and follow-up skills

? Customer-centric mindset with strong attention to detail

? Proactive, responsible, and solution-oriented approach to work

? Passion for travel; candidates who genuinely enjoy travel and event planning will be the right fit

Job Type: Full-time

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

Cell phone reimbursement
Work Location: In person