Job Description

Key responsibilities:

? Coordination with drivers, fleet owners and internal team till delivery

? Managing complaints/ escalations while journey management of particular vehicle

? Should have experience in vehicle placements follow-up, vehicle tracking & connect with fleet owners, customers, drivers

? De-escalation of issues and follow-up issue to closure

? Adding trip details in the desktop/phone.

? Handling and Training customers on mobile and desktop applications.

? Preparation of Daily MIS for different clients

? Handling Customer queries and providing solutions.

? Follow up to ensure that appropriate actions were taken on customers' requests

? Refer unresolved customer grievances or special requests to Operations? Manager

? Extensively calling up and communicating via other media, multiple stakeholders on a daily basis

? Calling multiple stakeholders extensively

Preferred qualifications:

? Efficient in handling and communicating with customers

? Ability to listen and active problem-solving skills

? Good interpersonal skills, excellent verbal communication & basic written communication

? Basic knowledge of Excel

? Decent knowledge of mobile apps and desktop applications.

? Having prior experience in the transportation industry will be an added advantage.

? Knowledge of regional language

? Ready to work 6 days a week

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Application Question(s):

Preferred candidates from transport and logistics background Salary range - 12k - 22k/month
Experience:

Operations Executive: 1 year (Preferred) Logistics: 1 year (Preferred)
Work Location: In person