Job Description

What You'll Do

Building strong relationships with teachers that will be sustainable in the longer run. Managing a group of 150 skilled teachers & aligning them to the expectations of the ecosystem. Identifying, analyzing, and initiating the escalation process in for Artium Academy based on the
escalation criteria.

Manage teacher escalations and coordinate resolution efforts with key stakeholders (internal and
external) by working cross-functionally to ensure issue ownership, action items, and

communications are fulfilled.

Ensure customer escalations are resolved within agreed upon timelines, process change ideas are
implemented, and Influence others towards action and change.

Address operational issues and concerns in a timely fashion. Managing Teacher Calender & slot effectively so that the customer experience is intact. Evaluate & Priortise feature enhancements & product backing while balancing the needs of
teachers, internal stakeholders & partners.

Executive - Teacher Relationship & Operations

Connect with us: careers@artiumacademy.com

www.artiumacademy.com

Strive to develop collaborative & constructive relationships with internal & external stake-holders. Evaluate current operational strategies and recommend improvements. Generate operational reports for management as needed.
What You Need to Succeed

Excellent Team player who is naturally curious about navigating a startup setting, flexible &
comfortable with ambiguity.

Drive to think beyond the obvious, solve problems & deliver solutions. Tenacious in the face of challenges & responsible for the impossible. Ability to priortize, assess competing priorities & narrow your focus. Willingness to roll up the sleeves & get the job done. Ability to display empathy towards a diverse set of stakeholders & strive to walk in their shoes.
What You Need To Have

Bachelors/Masters 1- 3 years of Experience in similar domain
What We Offer You

Hike on your Current CTC + Performance Based Stock Options Become a part of the Pilot Batch and cherish the opportunity of witnessing and even contributing
to the setting up of the systems & processes.

Make consistent, significant opportunistic contributions, and be privileged to grow with the
company at a rampant speed

With a flat hierarchy, enjoy the liberty of working directly under the guidance of stellar leaders.
Job Type: Permanent

Pay: ₹10,747.46 - ₹33,684.12 per month

Work Location: In person