Job Description

Operations Executive-Corporate Health Check-ups/OPD

Department

: Operations

Designation:

Operations Executives

Location

: Dombivli

Reporting To

: Centre Head

Experience

: 1-5 years (Healthcare/Diagnostics preferred)

Job Summary:

The

Operations Executive

is responsible for the

end-to-end coordination and execution of corporate health check-up programs

, ensuring a seamless experience for corporate clients and their

employees. This includes managing

client coordination

,

floor operations

,

housekeeping

,

billing

,

doctor/vendor management

, and

MIS reporting

. The role is both administrative and operational and requires cross-functional coordination to maintain efficiency, service quality, and customer satisfaction.

Key Responsibilities:

1) Corporate Health Check-Up Coordination

Act as a single point of contact for corporate & health Aggregators Coordinate health check-up schedules at the diagnostic centre or onsite at the corporate location. Share health check-up packages, consent forms, and information kits with clients. Ensure smooth onboarding and registration of corporate employees.

2) Floor Management

Supervise daily operations on the diagnostic centre floor, ensuring:
Smooth patient/client flow from registration to consultation to sample collection.

Proper signage and directions are maintained.

Minimal waiting time for corporate patients.

Coordinate between departments (OPD, pathology, radiology, etc.) for efficient service delivery.

Housekeeping & Facility Hygiene

Monitor housekeeping staff for cleanliness in all patient-access areas. Ensure consultation rooms, sample collection areas, restrooms, and waiting areas are sanitized and well-maintained. Ensure proper waste disposal as per biomedical waste norms. Check that breakfast and water arrangements are hygienically maintained.

Breakfast & Hospitality Management

Coordinate the availability of appropriate breakfast/snack options for fasting client/patients Ensure food is served in a hygienic and timely manner after fasting tests. Liaise with the catering vendor or in-house kitchen to manage inventory and timely service.

Billing & Accounts Coordination

Ensure accurate billing is done for individual and bulk corporate health check packages. Generate invoices and share them with the corporate accounts team as per agreed formats. Maintain records of payments received, pending, and follow-up with clients or internal accounts team. Coordinate with the accounts department to reconcile outstanding balances and vendor payments.

MIS & Reporting

Maintain and update daily/weekly/monthly MIS reports on:
Number of check-ups conducted

Tests completed vs. pending

Report delivery timelines

Revenue collection

Feedback and complaints

Present data-driven insights to management and corporate clients. Prepare final health check-up reports and summaries for corporate/aggregator teams.

Doctor & Medical Staff Coordination

Ensure doctor availability as per schedule. Coordinate with consultants, radiologists, and technicians to manage patient flow. Ensure timely consultation and report preparation. Address doctor concerns related to scheduling or logistics.

Vendor Management

Coordinate with vendors for:
Lab supplies

Stationery

Housekeeping materials

Breakfast/snack services

Maintain inventory logs and ensure timely procurement. Negotiate service levels and monitor vendor performance. Handle vendor payments in coordination with accounts.

IT & Software Handling

Use diagnostic/healthcare software to manage patient registration, billing, and report generation. Ensure correct patient data entry and recordkeeping. Report technical issues to IT support and follow up for resolution.

Customer Experience & Issue Resolution

Collect patient feedback at the end of the visit. Handle on-the-spot queries, complaints, or service escalations. Provide regular updates to corporate clients during large health camps. Take corrective actions to improve overall service delivery.

Skills & Competencies

Strong coordination and multitasking skills. Professional communication and client handling. Time and resource management. Working knowledge of diagnostic centre operations. Basic understanding of medical terminology. Proficiency in Excel, Google Sheets, MIS, and healthcare management software. Attention to detail and problem-solving.

Educational Qualifications

Bachelor's degree in Healthcare Management, Business Administration, Life Sciences, or related fields. Diploma or Certification in Hospital/Healthcare Administration is a plus.

Work Schedule

6 days a week, including early morning shifts (for fasting blood tests and corporate check- ups). Occasional travel to corporate sites for health camps.
Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Education:

Bachelor's (Preferred)
Work Location: In person