Job Description

Job Title: Customer Support Associate

Key Responsibilities:

- Plan and execute shipments from factory to final destination

- Handle port-to-port, air, and CIS shipments independently

- Liaise with shippers, liners, airlines, transporters, CHAs, and surveyors

- Place bookings with shipping lines and manage VGM, shipping instructions, MBL, and HBL

- Troubleshoot issues related to international freight transportation

- Provide shipment quotes and set up shipments as required by customers

- Maintain day-to-day office coordination and reporting to the Head of Department

- Prepare and send Daily Status Reports (DSRs)

- Send pre-alerts to agents and customers regarding shipments

Essential Skills:

1. Excellent problem-solving and decision-making skills

2. High-quality written and verbal communication skills

3. Ability to adapt to changes in the work environment

4. Accurate with high-quality work output, even under pressure

5. Team player with openness to others' views

Educational Qualifications:

1. Minimum Bachelor's Degree

Work Experience:

1. Minimum 2-3 years of relevant experience working with a freight forwarder (mandatory)

Job Type: Full-time

Pay: ?24,000.00 - ?26,000.00 per month

Benefits:

Food provided Health insurance Provident Fund
Application Question(s):

Important Note:
- Only candidates with prior experience should apply.
- When sending your CV, please include the following details:
1. Current salary
2. Expected salary
3. Availability for interview
- Location Preference: Candidates residing between Dahisar to Andheriarepreferred.

Experience:

Operations: 2 years (Required) total work: 3 years (Required)
Work Location: In person

Expected Start Date: 01/08/2025