Job Description

Kochi Taxi is a fast-growing travel and transportation service provider based in Aluva, Kochi. We specialize in taxi services, custom travel packages, hotel bookings, airport transfers, and local/long-distance trips. We are looking for a dedicated and efficient Operations Executive to join our team and support daily travel operations.

Job Summary

The Operations Executive will manage day-to-day travel agency and taxi service operations, coordinate bookings, communicate with clients and drivers, and ensure smooth and timely service delivery. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key ResponsibilitiesOperations & Coordination

Handle daily bookings for taxis, travel packages, hotel reservations, and tours. Allocate and schedule drivers for trips, ensuring timely pickup and drop-off. Track ongoing trips, manage route changes, and coordinate with drivers for smooth operations. Maintain accurate booking records and ensure timely confirmation to clients.

Customer Service

Assist customers via phone, WhatsApp, and email regarding bookings, queries, and travel plans. Provide itinerary support, travel information, and pricing details. Handle customer complaints or service issues politely and resolve them promptly.

Driver & Vendor Management

Coordinate with drivers, hotels, and other partners for seamless service. Ensure drivers adhere to quality standards and maintain professionalism. Maintain updated driver and vendor information.

Documentation & Admin

Prepare invoices, itineraries, booking vouchers, and travel documents. Maintain daily operational reports and payment follow-ups. Assist management in improving processes and customer experience.

Qualifications

Bachelor's degree preferred (Tourism, Hospitality, or Business advantageous). 0-3 years of experience in travel operations, transport coordination, or customer service. Good communication skills in English, Malayalam, and Hindi (preferred). Basic computer skills--MS Office, WhatsApp Business, online booking tools. Ability to multitask and work calmly under pressure.

What We're Looking For

Strong coordination and time-management skills Customer-first mindset Ability to take initiative and solve problems Team player with a professional attitude
Job Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

Cell phone reimbursement
Work Location: In person