Job Description

:

The Student Relations Officer will be responsible for helping students in their continuous professional development by giving timely support and guidance. They will be the primary contact team for students and their parents to clear all their queries and provide a better learning experience.

Major Responsibilities:

1. Carrying out student support-related activities such as responding to emails, calls, queries, etc.

2. Establish and maintain a good rapport with the students and parents, and get class feedback from them regularly.

3. Identify and escalate issues submitted by the students and their parents, and submit a report to the management team

4. Arrange the preparation and distribution of soft/hard copies of all certificates, including course completion, experience, Software, etc., soon after the course completion

5. Conduct alumni engagement activities, including email sharing, arranging webinars/seminars, etc.

6. Contribute, participate, and perform ad hoc activities as and when required for the growth and success of the organization as a whole.

Desired Profile:

1. Graduation in any stream.

2. Experience of a minimum of 1 year in ed tech operations is preferred.

3. Candidates must know Malayalam and English.

Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹15,000.00 per month

Education:

Bachelor's (Required)
Experience:

Operations management: 1 year (Required)
Language:

Malayalam (Required) English (Required)
Work Location: In person