Job Description

Job Title: Operations Executive

Location:

Kinfra Techno Industrial Park, Kakkanchery, Kozhikode

Job Type:

Full-Time, On-Site

About the Role:

We are looking for a proactive and detail-oriented

Operations Executive

to join our growing team. The ideal candidate will be responsible for the smooth and efficient execution of day-to-day operations, ensuring a seamless experience for guests, vendors, and internal teams. This role involves managing reservations, coordinating with property partners, tracking operational metrics, and supporting cross-functional teams.

Key Responsibilities:

Manage reservations and bookings across platforms such as

Season

,

Djubo

, and others. Oversee

check-in/check-out operations

, verify daily lists, and share with relevant departments. Handle last-minute changes and ensure timely guest coordination. Coordinate with property owners regarding

payments, settlements, and guest verifications

. Upload payment proofs, monitor pending check-outs, and ensure

payment reconciliation

. Maintain up-to-date operational sheets (e.g., pending check-ins, balance payments, etc.). Prepare and present

daily, weekly, and monthly operational and sales reports

. Ensure all operations comply with internal processes; escalate issues when necessary. Collaborate effectively with the

Sales, Revenue, Reservations, Supply, and Accounts

teams. Train and support new team members on tools, platforms, and operational workflows.

Qualifications:

0-2 years

of experience in operations, preferably in the

travel or tourism

industry. A Bachelor's degree in

Business Administration, Hospitality Management

, or a related field. Familiarity with hospitality platforms and operations is a plus. Strong

interpersonal skills

with the ability to build and maintain relationships. Excellent

communication skills

--both written and verbal. Strong

analytical thinking

and operational problem-solving capabilities. High level of

attention to detail

and ability to multitask effectively. Ability to

work under pressure

and meet tight deadlines. A self-motivated team player with a proactive attitude.
Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Leave encashment Provident Fund
Ability to commute/relocate:

Calicut, Kerala: Reliably commute or planning to relocate before starting work (Required)
Experience:

Operations: 1 year (Preferred)
Work Location: In person