Job Description

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The Operations Executive plays a crucial role in supporting the day-to-day operational activities of the organization. The role primarily focuses on sourcing, onboarding, and managing a blue-collar workforce (especially riders), coordinating with internal teams, handling vendor relationships, and ensuring smooth and efficient operations in alignment with business goals.?

Roles & Responsibilities

Daily Operational Execution:?Monitor and coordinate day-to-day field operations to ensure smooth service delivery and adherence to SLAs. Workforce Alignment:?Allocate riders or field staff based on business requirements and location priorities, ensuring optimal productivity. Client Interaction & Issue Resolution:?Act as a communication bridge between clients and field teams to resolve service issues, gather feedback, and ensure satisfaction Internal Coordination:?Collaborate with cross-functional teams to ensure streamlined and efficient operations. Issue Resolution:?Address concerns raised by blue-collar workers and resolve escalations received from clients. Asset & Compliance Management:?Maintain accurate records of company assets, ensure field compliance with SOPs, and update operational documentation as required. Reporting & Documentation:?Prepare and share regular reports on field performance, issues, attendance, and productivity with the Operations Manager.

Requirements

Bachelor's degree preferred. 1 to 3 years of experience in handling gig force & large Fleet handling or in a similar role. Ability to get dedicated riders Strong people management and organizational skills. Excellent communication skills, both written and verbal. Strong problem-solving and time management skills. Detail-oriented.

Skills

Detail-oriented. Communication Skills Documentation Handling Client Handling Time Management Asset Management
Job Type: Full-time

Pay: ?15,000.00 - ?22,000.00 per month

Benefits:

Food provided Health insurance Provident Fund
Work Location: In person