PawSpace is one of Bengaluru's leading pet services platforms, offering grooming, training, boarding, and more -- all delivered at the pet parent's doorstep. We provide convenient, reliable, and compassionate care for pets across Bengaluru. Join us to be part of a pet-loving community that's transforming how pet services are delivered.
Role Overview:
We are looking for a highly organized
Grooming Operations Executive
to manage and coordinate our grooming services. You will be responsible for ensuring smooth operations across outbound/inbound calls, chat support, order scheduling and tracking, payment tracking, and managing groomers and customers. This role is ideal for someone with exceptional organizational skills, attention to detail, and a passion for pets.
Key Responsibilities:
1. Outbound / Inbound Calls & Chat Support:
Handle inbound customer inquiries, requests, and complaints efficiently via calls and chat.
Conduct outbound calls for service confirmation, follow-ups, and feedback collection.
Manage communications from multiple lead sources, including App, Exotel, website inquiries, marketing campaigns, WhatsApp leads, and chat platforms.
Maintain professional and friendly communication with customers at all times.
2. Order Tracking:
Track daily grooming orders from booking to completion.
Coordinate with groomers and logistics teams to ensure timely service.
Manage reschedules, cancellations, and urgent grooming requests.
3. Order Scheduling:
Plan and allocate grooming appointments efficiently across the team.
Optimize grooming routes and time slots for maximum efficiency.
Coordinate with customers for preferred timings and communicate schedule changes proactively.
4. Payment Tracking:
Monitor and track payments for all grooming services.
Ensure accurate invoicing and timely collection.
Coordinate with finance teams for reconciliation and reporting.
5. Groomer & Customer Management:
Allocate grooming tasks efficiently among the team.
Track groomer attendance, punctuality, and service quality.
Collect and act on customer feedback to maintain high satisfaction levels.
Maintain records of groomer performance and customer interactions.
Operational Support:
Maintain dashboards for bookings, completions, cancellations, and payments.
Identify bottlenecks and provide actionable insights to improve operations.
Ensure grooming SOPs, hygiene, and pet safety standards are strictly followed.
Requirements:
Bachelor's degree in any field preferred.
1-2 years of experience in operations, customer service, or service delivery (pet industry experience a plus).
Exceptional organizational skills and attention to detail.
Strong communication(written and Oral) skills in English; Kannada/Hindi/telugu is a plus.
Comfortable using spreadsheets, operational dashboards, service apps, and chat platforms.
Passionate about pets and delivering high-quality pet care experiences.
Laptop is a must
What You'll Gain:
Work in a fast-growing, pet-friendly startup environment.
Hands-on experience in operations management and customer service.
Opportunities for career growth and learning in the pet care industry.
Be part of a young, enthusiastic, and pet-loving team.
Job Types: Full-time, Permanent
Pay: ₹22,000.00 - ₹30,000.00 per month
Benefits:
Work from home
Work Location: Remote
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