Job Description

Job description

Job Title:

Operations Executive

Location:

Bangalore, India

Employment Type:

Full-time

About Us

We are a fast-growing EdTech company revolutionizing the learning experience for students and professionals. If you are passionate about sales, have a knack for building relationships, and want to grow in a dynamic and rewarding environment, we'd love to have you on board!

Key Responsibilities:

Student Support & Engagement:

Communicate politely and professionally with students, especially when addressing queries or concerns. Handle challenging or confused students with empathy and patience via phone, messages, or email.

CRM Management:

Maintain and update student records accurately using CRM tools. Ensure data integrity and timely updates for smooth internal coordination.

Access & Technical Support:

Guide students in accessing their classes and learning materials. Offer technical support and walkthroughs to help them navigate the platform with ease.

Onboarding Coordination:

Take ownership of the post-sales student onboarding process. Ensure all necessary access, information, and orientation is provided on time.

Communication:

Act as a bridge between students and various departments (sales, academic, and technical), ensuring smooth communication and quick resolution of issues.

Requirements:

Bachelor's degree in any discipline (preferred in Education, Business, or related fields). 0-1 year of experience in operations, customer support, or similar roles (preferably in an EdTech or education-related company). Good command of written and spoken English. Ability to handle calls, emails, and chat support in a professional manner. Familiarity with CRM tools (e.g., Zoho, Salesforce, or similar) is a plus.

What we Offer:

Opportunity to work with a growing and dynamic EdTech company.

Friendly and supportive team environment.

Learning and development opportunities.

Job Type: Full-time

Pay: From ?15,000.00 per month

Benefits:

Health insurance Leave encashment Provident Fund
Schedule:

Monday to Friday
Supplemental Pay:

Performance bonus
Work Location: In person

Expected Start Date: 05/06/2025