Job Description

Job Title: Junior Executive - Operations (Reservations & Coordination)
Company: BAI Infosolutions Private Limited - CoTrav, Fleet 24x7, Travelparo
Location: Gurgaon
Experience: Minimum 1 year
Employment Type: Full-time, Permanent

About the Role

We are looking for a Junior Operations Executive to join our dynamic travel operations team. The ideal candidate should be detail-oriented, well-versed in Excel, and possess strong communication and negotiation skills. This role will primarily focus on managing hotel bookings and reservations for air, train, and bus travel for corporate clients.

Key Responsibilities

Handle

hotel reservations

as per client requirements, ensuring accuracy and timely bookings. Coordinate and manage

air, train, and bus ticket bookings

while adhering to client preferences and cost-effective options. Maintain up-to-date records of bookings, cancellations, and vendor communications. Ensure

client satisfaction

by providing prompt support and resolving booking-related issues or changes. Communicate and coordinate with vendors, hotels, and travel agents for availability, rates, and confirmations. Use

Microsoft Excel

to track bookings, generate reports, and manage daily operational data. Assist in

negotiating rates and value-added services

with vendors and partners. Follow up for confirmations, cancellations, and refund processes in a professional and timely manner.

Requirements

Minimum

1 year of experience

in travel operations, reservations, or a similar customer-facing role. Proficient in

Microsoft Excel

, including basic functions, sorting/filtering, and maintaining trackers. Strong

verbal and written communication skills

. Excellent

negotiation and interpersonal skills

to deal with vendors and clients effectively. Ability to manage

multiple tasks simultaneously

while maintaining accuracy and professionalism. A proactive attitude with a commitment to

client service and teamwork

. Bachelor's degree in any field; preference given to candidates with backgrounds in hospitality, travel, or operations.

What We Offer

A supportive team culture with room to learn and grow. Opportunity to work with

corporate travel clients and industry vendors

. Exposure to

real-time operational challenges

and solutions in the hospitality & travel sector.
If you're passionate about travel, detail-oriented, and ready to build a long-term career in operations, we'd love to meet you.

Job Types: Full-time, Permanent, Fresher

Pay: ?10,000.00 - ?20,000.00 per month

Benefits:

Cell phone reimbursement Provident Fund
Schedule:

Day shift Fixed shift Morning shift
Supplemental Pay:

Performance bonus Yearly bonus
Application Question(s):

Out of 10, how many marks will you give to yourself in Advanced Excel?
Experience:

Ticketing: 1 year (Required) total work: 1 year (Required)
Work Location: In person