Job Description

Job Summary: We are looking for a proactive and detail-oriented Operations Executive to manage daily operations, ensure exceptional guest service, and coordinate between departments in a hospitality environment (hotel/resort/restaurant). The ideal candidate should possess excellent organizational and people management skills to maintain service standards and support smooth business operations. Key Responsibilities: Oversee day-to-day operations of front office, housekeeping, F&B, and guest services. Monitor staff performance and ensure adherence to SOPs and service quality standards. Handle guest complaints and queries efficiently to ensure high customer satisfaction. Coordinate with different departments for smooth functioning of property operations. Assist in inventory control, procurement, and vendor management. Prepare and analyze daily/monthly reports related to occupancy, revenue, and operations. Ensure compliance with safety, hygiene, and company policies. Support in staff scheduling, training, and development initiatives. Identify process improvement opportunities and recommend solutions. Assist in managing events, functions, or special guest requirements as needed. Key Skills & Qualifications: Bachelor's degree in Hotel Management / Hospitality / Business Administration or related field 1-3 years of experience in hotel or hospitality operations Strong communication and interpersonal skills Ability to multitask and work under pressure Knowledge of PMS (Property Management Systems) is an advantage Attention to detail and customer-first attitude Willingness to work in shifts, including weekends and holidays

Job Type: Full-time

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

Internet reimbursement
Schedule:

Night shift
Supplemental Pay:

Performance bonus
Experience:

Hospitality sector : 5 years (Required) Operations Executive : 5 years (Required)
Work Location: In person