Job Description

Job Summary:

We are looking for a proactive and detail-oriented

Operations Executive

to oversee day-to-day operations in our hospitality business. The ideal candidate will ensure smooth coordination between departments, maintain service standards, and deliver a seamless guest experience.

Key Responsibilities:

Monitor daily operations of the property to ensure service excellence and guest satisfaction. Coordinate with housekeeping, front office, F&B, and maintenance teams to ensure smooth workflows. Handle guest queries, requests, and complaints promptly and professionally. Ensure adherence to standard operating procedures (SOPs) across all departments. Maintain inventory and ensure timely procurement of operational supplies. Supervise staff schedules, duty rosters, and task delegation. Prepare daily/weekly operational reports for management review. Ensure compliance with health, safety, and hygiene regulations. Assist in training and onboarding new operational staff. Support in event planning and execution within the property.

Required Skills & Qualifications:

Bachelor's degree in Hospitality Management or a related field. 1-3 years of experience in hotel/hospitality operations. Strong communication and interpersonal skills. Excellent organizational and multitasking abilities. Basic knowledge of hotel management software (PMS) and MS Office. Ability to work under pressure and in shifts.

Preferred Skills:

Experience in guest relations or front office management. Knowledge of hospitality industry standards and local compliance requirements. Team leadership or supervisory experience is a plus.
Job Type: Full-time

Pay: ?20,000.00 - ?35,000.00 per month

Benefits:

Internet reimbursement
Schedule:

Night shift
Supplemental Pay:

Performance bonus
Experience:

Hospitality sector : 5 years (Required) Operations Executive : 5 years (Required)
Work Location: In person