Job Description

Key Responsibilities:

Order Management:

Efficiently process orders through the VPLAK Admin portal, managing pickups and deliveries while adhering to GST laws. Ensure timely dispatch, monitor shipments, and resolve any delays promptly.

Vendor Management:

Research, verify, and negotiate with vendors to maintain productive relationships that align with company protocols.

Logistics Coordination:

Collaborate with logistics partners to ensure on-time deliveries. Manage COD remittances, weight disputes, and billing issues while following courier guidelines.

Customer Communication:

Handle customer inquiries through calls, emails, and WhatsApp. Maintain high response rates and ensure timely communication as per service level agreements (SLAs).

Team Oversight:

Train and monitor interns/executives to enhance team productivity. Report any errors or losses promptly.

Strategic Operations Development:

Communicate with upper management to establish strategic operational goals and develop long-range plans to achieve them.

Budget Management:

Create and manage the organization's fiscal operating and capital budget while monitoring expenses.

Performance Monitoring:

Oversee operational performance of both internal and external service providers, ensuring optimal facility conditions and occupant satisfaction.

Requirements:

Proven experience in vendor management with strong selling, negotiation, and convincing skills. Excellent communication skills for effective customer interaction. Strong leadership abilities with experience in team handling. Detail-oriented approach to order management with a commitment to error-free output. Ability to build relationships with courier services and manage multiple tasks efficiently. Quick decision-making skills based on operational requirements.

Why Join Us?

Competitive Salary:

Earn between ?16,000 - ₹20,000 per month based on your experience.

Performance Bonuses:

Enjoy additional incentives including quarterly and yearly bonuses for outstanding performance.

Dynamic Work Environment:

Be part of a collaborative team that values innovation and efficiency.

Career Growth Opportunities:

We are committed to your professional development and offer pathways for advancement within the organization.
Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Schedule:

Day shift
Supplemental Pay:

Performance bonus
Work Location: In person