Job Description

The Operation Executive is responsible for coordinating, managing, and executing day-to-day travel operations. This role ensures smooth functioning of tour packages, reservations, vendor management, customer satisfaction, and internal process efficiency. The ideal candidate is detail-oriented, well-organized, and experienced in handling travel logistics.

Key Responsibilities:

1. Tour Operations & Coordination

Plan, coordinate, and execute domestic and international tour itineraries. Ensure all bookings (flights, hotels, transfers, activities) are confirmed and accurate. Monitor daily operations and resolve any travel-related issues promptly. Prepare travel documents such as vouchers, itineraries, invoices, and confirmations.

2. Vendor & Supplier Management

Communicate with hotels, airlines, DMCs, transport providers, guides, and other partners. Negotiate competitive rates and maintain strong supplier relationships. Ensure timely payments, confirmations, and service delivery from vendors.

3. Customer Service & Support

Serve as the primary operational contact for clients before, during, and after travel. Handle special requests, complaints, and last-minute changes professionally. Provide accurate travel information, destination updates, and support.

4. Documentation & Compliance

Ensure all travel bookings comply with company policies and industry regulations. Maintain updated travel records, reports, and MIS documentation. Assist with visa processing, insurance support, and travel guidelines.

5. Coordination with Internal Teams

Work closely with the sales team to clarify client requirements and confirm tour details. Collaborate with finance for billing, vendor payments, and client invoicing. Support product development with insights on packages, pricing, and operations.

Required Skills & Qualifications:

Bachelor's degree in Tourism, Hospitality, Business Administration, or related field. 1-3 years of experience in travel operations or a similar role (depending on level). Strong knowledge of GDS/CRS systems (Amadeus, Galileo, Sabre) is a plus. Excellent communication and negotiation skills. Proficiency in MS Office (Excel, Word, Outlook). Ability to multitask, prioritize, and work under pressure. Strong attention to detail and problem-solving skills.
Job Type: Full-time

Pay: ?15,000.00 - ?30,000.00 per month

Work Location: In person