We are looking for an enthusiastic and detail-oriented Operations Executive to join our Travel & Tourism team. The ideal candidate will be responsible for creating customised itineraries, selling holiday packages, managing travel bookings, and delivering excellent customer service.
Key Responsibilities:
Prepare Itineraries:
Design customised holiday plans including accommodation, transport, activities, and sightseeing.
Sell Holiday Packages:
Suggest and sell travel packages suited to customer preferences and budget.
Customer Support:
Handle queries via phone, email, or chat on itineraries, bookings, and pricing.
Vendor Coordination:
Liaise with hotels, transport providers, and tour operators for smooth service delivery.
Manage Bookings:
Ensure accurate and timely execution of all travel bookings.
Customer Satisfaction:
Address complaints and provide quick resolutions.
Record Maintenance:
Maintain detailed records of customer preferences and bookings for personalised service.
Industry Awareness:
Stay updated on travel trends and recommend innovative packages.
Follow-up:
Conduct post-sale follow-ups to gather feedback and ensure client satisfaction.
Qualifications:
Bachelor's degree in Travel, Tourism, Business Administration, or a related field.
2-4 years of experience in travel operations or holiday package sales.
Strong communication and customer-handling skills.
Proficiency in MS Office and travel booking software.
Good knowledge of popular travel destinations and holiday packages.
Strong organizational and multitasking abilities under pressure.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹40,000.00 per month
Benefits:
Health insurance
Provident Fund
Ability to commute/relocate:
Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
What is your Current CTC
What is your Expected CTC
What is your Notice Period
Experience:
Travel Operations (Holiday Packages): 1 year (Preferred)
Location:
Ahmedabad, Gujarat (Required)
Work Location: In person
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