Job Description

for Fresher position

Centre for Outreach and Digital education (CODE) is the centre that coordinates all non-campus academic & outreach activities from IIT Madras.

Job Title

: Trainee

: As a Trainee, you will be engaged in a variety of tasks aimed at supporting our team's day-to-day operations. Your core responsibilities will involve:

Email Support : Manage and respond to emails professionally and promptly. Support Calls : Respond to calls promptly and address student queries effectively. Schedule and Manage Meetings : Assist in scheduling meetings via Zoom, Google Meet;. Monitor chat and Q&A sections for participant questions during the meeting. Student Interaction: Offering friendly and professional support through GSPACE, Wapp to students. Documentation: Maintain accurate and detailed documentation of all work-related activities, communications, meetings, and processes to ensure clarity and accountability. Administrative Tasks: Performing various administrative duties such as maintaining records, and generating reports. Shadowing team members to learn about different roles and workflows. Quality Assurance: Checking the accuracy and completeness of processed data or documents to maintain quality standards. Troubleshooting: Identifying and resolving issues or discrepancies in processes or systems Data Entry : Accurately enter and update data into spreadsheets, databases, and other systems.

Requirements:

Any 3yr or 4yr college degree. Proficiency in computer usage and familiarity with office software applications (e.g., Microsoft Office suite and GSuite, proficiency in Excel/Google Sheets). Strong written & verbal communication skills. Ability to multitask and prioritize tasks effectively. Problem-solving skills and the ability to work independently.

Job Type:

Trainee for 3 months; potentially, will be given a contract after the training period.

Job Type:

Full-time

Location:

IIT Madras campus (WFH is not available for this position)

Please Note:

This is a full time position. Selected candidates have to work from the IIT Madras office. Working hours will be Mon-Fri 9am to 6:30pm. Weekend follow-up work will be there on a need basis. Accommodation in Chennai has to be arranged by the candidate. Accommodation within the IIT Madras campus is not given. This is not a permanent job position either with the Central Government of India or IIT Madras. These are purely Adhoc/Contractual positions, renewed by mutual consent
Job Type: Full-time

Experience:

Operations management: 3 years (Required) Microsoft Excel: 3 years (Required) English: 3 years (Required)
Language:

English (Required)
Location:

Chennai, Tamil Nadu (Required)
Work Location: In person