supporting insurers and corporates across the employee health insurance journey through structured processes, digital platforms, and service excellence.
As part of these engagements, WYH is hiring
Operations Executives
with experience in
endorsements and refunds
to provide dedicated operational support for
leading insurance companies
.
Role Overview
The Operations Executive will be responsible for managing
policy endorsements, refunds, and servicing activities
for Health and Travel Insurance. The role ensures accuracy, timely processing, regulatory compliance, and effective coordination with internal teams to deliver a high-quality customer experience.
Key Responsibilities
Process policy
endorsements
including member additions/deletions, personal detail corrections, sum insured changes, travel date updates, and trip modifications
Validate supporting documents and ensure accurate
premium recalculations
Handle
refund processing
related to cancellations, excess premium, endorsement adjustments, and travel-related cases
Coordinate with
Underwriting, Finance, Sales, and Customer Service
teams for approvals and issue resolution
Maintain policy servicing records and update
CRM / internal systems
Ensure compliance with
insurance company guidelines and IRDAI regulations
Prepare basic
MIS reports
covering endorsements, refunds, and aging
Skills & Competencies
Sound knowledge of
health and travel insurance operations
and IRDAI norms
High accuracy in data entry and premium/refund calculations
Strong communication and cross-team coordination skills
Detail-oriented with good
Excel and system-handling skills
Customer-focused with a proactive problem-solving approach
Qualifications
Graduate in any discipline (MBA preferred)
1-3 years of experience
in insurance operations (endorsements/refunds preferred)
Compensation
Salary as per industry standards (to be discussed during interview)
CTC Range ?22,000 - ?25,000 (based on experience, previous salary, and interview performance)
Job Details
Location:
Andheri, Mumbai
Job Type:
Full-time
Work Mode:
Onsite
How to Apply?
WhatsApp:
7738919026
Email:
supriya.jadhav@watchyourhealth.com
Job Type: Full-time
Pay: ₹22,000.00 - ₹25,000.00 per month
Benefits:
Provident Fund
Work Location: In person
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