Job Description

Job Summary:

We are hiring an experienced

Operations Executive - E-commerce

to manage daily order processing, shipping, inventory, and customer issue resolution. The role involves handling Shopify operations, courier coordination, material inventory, RTO/NDA cases, and ensuring smooth hyperlocal deliveries across Kolkata, Howrah, and Hooghly.

Key Responsibilities:

Order & Delivery Management:

Oversee

end-to-end order processing

on E-Commerce and manage day-to-day dispatches. Coordinate with courier partners for

last-mile and hyperlocal delivery

operations. Monitor

NDA (non-delivery attempts)

and

RTO (return to origin)

cases, ensuring timely resolution.

Inventory & Material Management:

Manage complete

packaging material inventory

,

raw material

, and

finished goods

. Conduct regular stock audits and ensure accurate stock levels across locations.

Shipping & Courier Coordination:

Work with

shipping aggregator platforms

for booking, tracking, and resolving issues. Handle

COD remittances, billing disputes

, and payment settlements.

Customer Dispute Resolution:

Address delivery complaints, product quality issues, and coordinate with internal teams to resolve disputes within TAT.

Quality Control:

Ensure proper packaging, product quality checks, and timely dispatch to maintain service standards.

Day-to-Day Operations:

Coordinate with riders, vendors, and cross-functional teams for seamless operations. Ensure smooth hyperlocal deliveries across

Kolkata, Howrah, and Hooghly

regions.
Requirements:

5-6 years of experience in

e-commerce operations

,

supply chain

, or

logistics

. Experience in

FMCG operations

will be an added advantage. Hands-on experience with

E- commerce

and shipping aggregators. Strong analytical, coordination, and problem-solving skills. Familiarity with inventory software/tools and basic Excel/Google Sheets. Ability to manage pressure, multitask, and lead operational execution end-to-end.
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person