Job Description

We are looking for a detail-oriented

Operations Executive - E-commerce

to manage daily logistics and order fulfillment. The role involves handling

Shopify order processing

,

hyperlocal and last-mile delivery coordination

,

inventory management

, and overseeing

courier and payment reconciliation

via shipping aggregator platforms.

Key Responsibilities:

Order Processing & Fulfillment:

Process daily orders on e-commerce and ensure timely dispatch and delivery. Coordinate with warehouses and inventory teams to maintain product availability.

Hyperlocal Delivery Management:

Manage end-to-end hyperlocal delivery operations across Howrah, Kolkata, and Hooghly. Coordinate with delivery riders for efficient last-mile delivery. Ensure timely pickups, deliveries, and address real-time escalations.

Courier & Shipping Management:

Handle courier bookings through shipping aggregator platforms. Monitor and track shipments, resolve delivery disputes and delays. Manage COD remittance cycles, payment settlements, and raise billing disputes as necessary.

Inventory Management:

Maintain accurate stock levels and coordinate replenishment. Ensure smooth inward and outward flow of inventory and timely stock audits.

Customer Experience:

Ensure on-time and hassle-free delivery to enhance customer satisfaction. Proactively resolve delivery-related complaints or order discrepancies.

Corporate Gifting Coordination:

Manage operations related to bulk and corporate gifting orders, including packing, scheduling, and logistics.
Key Requirements:

3-4 years of relevant experience in e-commerce operations. Prior experience in managing

hyperlocal deliveries

is essential. Proficient in

e-commerce order processing

. Strong knowledge of

courier and last-mile delivery management

. Familiarity with

shipping aggregator platforms

and handling COD remittances, billing, and disputes. Strong coordination and communication skills to liaise with riders, vendors, and internal teams. Must be able to work in a fast-paced, dynamic environment and manage multiple deliveries across areas.
Preferred Skills:

Experience in corporate gifting logistics is a plus. Strong understanding of data analysis and reporting tools (Excel, Google Sheets). Fluency in Bengali, Hindi, and basic fluency in English is preferred for local coordination.
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person