Job Description

Position Overview:

We are looking for a detail-oriented and proactive

Inventory & Dispatch Executive

to join our team. The ideal candidate will be responsible for managing inventory records, coordinating dispatches, handling logistics, and ensuring on-time deliveries to customers. This role requires excellent coordination skills, accuracy in documentation, and a commitment to maintaining smooth operational flow.

Key Responsibilities:

1. Timely Dispatch Coordination

Plan and execute daily dispatch schedules as per customer orders. Ensure all orders are packed, labeled, and shipped accurately and on time. Coordinate with warehouse, sales, and logistics teams for smooth dispatch flow. Track deliveries and ensure proof of delivery (POD) is received and recorded.

2. Customer Service

Communicate proactively with customers regarding dispatch and delivery updates. Handle order-related queries, delays, or special delivery requests professionally. Ensure customer satisfaction through prompt and reliable service. Maintain positive relationships with clients to enhance repeat business.

3. Logistics & Coordination

Liaise with courier partners and transport vendors for smooth pickups and deliveries. Track shipments and resolve delivery-related issues or escalations. Handle reverse logistics (returns/replacements).

4. Inventory & Record Maintenance

Coordinate with the warehouse team for stock inward/outward entries. Conduct periodic stock checks and physical inventory audits. Reconcile stock discrepancies between system and physical records. Generate inventory and dispatch reports for management review.

5. Process Improvement

Identify gaps in current dispatch and inventory processes. Suggest and implement improvements for operational efficiency. Work with management to develop SOPs for dispatch and logistics. Track performance metrics to reduce errors and optimize turnaround time.

Qualifications and Skills:

Bachelor's degree or equivalent experience in logistics, supply chain, or a related field. 1-3 years of experience in dispatch or logistics operations. Excellent organizational and time-management skills. Strong communication and customer service skills. Proficiency in MS Office and inventory management software. Ability to handle pressure and meet tight deadlines.
Job Type: Full-time

Pay: ?150,000.00 - ?350,000.00 per year

Experience:

total work: 1 year (Preferred)
Work Location: In person