Job Description

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JOB DESCRIPTION

Monitor and analyse customer utilization trends Develop and execute engagement plans to improve adoption and retention Conduct periodic utilization reviews and share insights with internal stakeholders Collaborate with leadership to define and execute operational strategies to improve efficiency and customer experience Identify process gaps and recommend improvements to enhance service delivery Support the design and implementation of retention and value-enhancement programs Partner with sales teams to provide operational insights, reports, and data to support client acquisition and retention Assist in pre-sales and post-sales operations, including onboarding and service activation Coordinate with internal teams to ensure smooth delivery of services to clients

HOW TO APPLY

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