Job Description

We are looking for a dynamic and detail-oriented Operations Executive / Sr. Executive to join our team and support critical user-facing operations. This role involves coordinating service delivery for our newly onboarded users, managing day-to-day operational tasks, and driving engagement and satisfaction across our user community.

Key Responsibilities:

Conduct welcome calls for newly paid users, clearly explaining the services included in their plan and helping them book their first consultation with a care expert or dietitian. Handle daily operational tasks, ensuring smooth execution of user journeys and service coordination. Manage interactive user groups and communities by responding to queries, ensuring engagement, and providing timely information or support. Take ownership of basic escalation calls, offering empathetic support and quick resolution or routing to relevant teams. Lead and manage the Feedback & Testimonial project -- from collecting user experiences to working on strategies that boost feedback collection and visibility.

Must-Have Skills & Experience:

Proficiency in Excel and Google Sheets for operational tracking and reporting Strong verbal and written communication skills Ability to multitask and manage timelines efficiently A user-first mindset with strong problem-solving skills Prior experience in customer service, client handling, or operations will be preferred Freshers can also apply for this role

Why Join Us?

Be part of a purpose-driven team working in the health & wellness space Play a vital role in direct user impact and service experience
Job Types: Full-time, Permanent

Benefits:

Provident Fund
Schedule:

Day shift
Ability to commute/relocate:

New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person