Job Description

About the Role:

This role will require a decision-support mechanism that helps with everything from building and expanding a team, optimizing day-to-day operations to carrying out high-priority initiatives to tackling the most important strategic questions.You are fundamentally shaping how this company?s going to be .

Key responsibilities:

? Coordination with drivers, fleet owners and internal team till delivery

? Managing complaints/ escalations while journey management of particular vehicle

? Should have experience in vehicle placements follow-up, vehicle tracking & connect with fleet owners, customers, drivers

? De-escalation of issues and follow-up issue to closure

? Adding trip details in the desktop/phone.

? Handling and Training customers on mobile and desktop applications.

? Preparation of Daily MIS for different clients

? Handling Customer queries and providing solutions.

? Follow up to ensure that appropriate actions were taken on customers' requests

? Refer unresolved customer grievances or special requests to Operations? Manager

? Extensively calling up and communicating via other media, multiple stakeholders on a daily basis

? Calling multiple stakeholders extensively

1. Vehicle (Trucks) tracking from 1st mile to last mile delivery/ entire journey management

2. Efficiently resolving client, vendor, fleet owners escalations

3. Adhering to company & dept. SOP's

4. Co-ordinate with dept. members, cross-functional team & external stakeholders (truck drivers, truck owners, vendors, govt. authorities as per requirement)

5. Maintain database in CRM

Preferred qualifications:

? Efficient in handling and communicating with customers

? Ability to listen and active problem-solving skills

? Good interpersonal skills, excellent verbal communication & basic written communication

? Basic knowledge of Excel

? Decent knowledge of mobile apps and desktop applications.

? Having prior experience in the transportation industry will be an added advantage.

? Knowledge of regional language

? Ready to work 6 days a week

Job Type: Full-time

Pay: ?12,000.00 - ?18,000.00 per month

Schedule:

Day shift
Application Question(s):

Daily target of vehicles ? Are you aware of Freight rates for different lanes ?
Work Location: In person