Job Description

About the Role:

This role will require a decision-support mechanism that helps with everything from building and expanding a team, optimizing day-to-day operations to carrying out high-priority initiatives to tackling the most important strategic questions.You are fundamentally shaping how this company
s going to be .

Key responsibilities:

Coordination with drivers, fleet owners and internal team till delivery

Managing complaints/ escalations while journey management of particular vehicle

Should have experience in vehicle placements follow-up, vehicle tracking & connect with fleet owners, customers, drivers

De-escalation of issues and follow-up issue to closure

Adding trip details in the desktop/phone.

Handling and Training customers on mobile and desktop applications.

Preparation of Daily MIS for different clients

Handling Customer queries and providing solutions.

Follow up to ensure that appropriate actions were taken on customers' requests

Refer unresolved customer grievances or special requests to Operations
Manager

Extensively calling up and communicating via other media, multiple stakeholders on a daily basis

Calling multiple stakeholders extensively

1. Vehicle (Trucks) tracking from 1st mile to last mile delivery/ entire journey management

2. Efficiently resolving client, vendor, fleet owners escalations

3. Adhering to company & dept. SOP's

4. Co-ordinate with dept. members, cross-functional team & external stakeholders (truck drivers, truck owners, vendors, govt. authorities as per requirement)

5. Maintain database in CRM

Preferred qualifications:

Efficient in handling and communicating with customers

Ability to listen and active problem-solving skills

Good interpersonal skills, excellent verbal communication & basic written communication

Basic knowledge of Excel

Decent knowledge of mobile apps and desktop applications.

Having prior experience in the transportation industry will be an added advantage.

Knowledge of regional language

Ready to work 6 days a week

Job Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Schedule:

Day shift
Application Question(s):

Daily target of vehicles
Are you aware of Freight rates for different lanes

Work Location: In person