Job Description

Role: Customer Support and Operations Executive

Company: Cronbay Technologies

Location: Bangalore Job Type: Full Time/ Onsite

Experience: Fresher/6months to 1 year

Overview: Cronbay Technologies, a leading Digital Marketing agency based in Bangalore, is seeking a highly skilled Customer Support and Operations Executive with expertise in customer handling and operations management to join our team.

KEY ROLES AND RESPONSIBILITIES:

Customer Support (Non-Technical):


Handle customer inquiries through email, chat, and phone in a professional and efficient manner.


Provide assistance with product details, order tracking, and problem resolution.


Create and send emails and newsletters to customers.


Market Research and staying updated with trends to ensure better customer experience.

Operations:


Organize, prepare, and maintain documents related to operations and ongoing projects.


Coordinate with teams to ensure smooth workflow.


Manage the creation, organization, and delivery of content, ensuring it meets quality standards and aligns with curriculum goals.


Manage the entire operations for Ed Tech Platform.


Collaborating and assisting the Sales Team with operation and documentation work.

REQUIREMENTS:


Bachelor's degree in a related field.


Proficiency in Microsoft Office and advanced Excel.


Excellent verbal and written communication skills.


Strong analytical and problem-solving abilities.


High attention to detail and organizational skills.


Ability to collaborate effectively within a team.


Self-motivated with a strong eagerness to learn and grow.


Adaptable with a positive and proactive attitude.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• We are looking for immediate joiners only, so how soon can you join
Please answer in days.

Experience:

• MS EXCEL: 1 year (Preferred)

Language:

• English (Required)
• Hindi (Required)