Job Description

Experience:

5-8 years

Job Overview:

Support NPTEL programme operations through active coordination with stakeholders, handling stakeholder communication, managing operational data, and ensuring timely execution of assigned tasks. This is a hands-on, execution-focused role requiring strong multitasking and communication skills.

Key Responsibilities

Act as a primary point of contact for stakeholders Coordinate with stakeholders to collect, verify, and consolidate operational information Handle high volumes of emails, calls, and WhatsApp communications professionally and promptly Provide accurate responses aligned with NPTEL guidelines Track queries and follow-ups to ensure timely closure Maintain and update operational data using spreadsheets and internal systems Perform data analysis to identify trends and action items Manage multiple tasks simultaneously while meeting defined timelines Coordinate with internal teams (academic, exam, technical, finance) for issue resolution Ensure data accuracy, confidentiality, and compliance

Required Skills

Strong written and verbal communication skills Excellent coordination and multitasking ability High attention to detail and data accuracy Proficiency in spreadsheets, email tools, and communication platforms Ability to work in a deadline-driven, high-volume environment

Preferred Qualifications

Experience working with institutional SPOCs or academic coordinators Familiarity with academic programme or examination operations Proficiency with Excel/spreadsheet
Job Type: Full-time

Experience:

Operations management: 3 years (Required) Microsoft Excel: 3 years (Required) English: 3 years (Required)
Language:

English (Required)
Location:

Chennai, Tamil Nadu (Required)
Work Location: In person