Job Description

We are seeking a highly organized and experienced

Operations Manager

to lead and streamline freight forwarding operations (Air, Sea, Road - Import & Export). The candidate will be responsible for managing the operations team, ensuring timely movement of cargo, cost optimization, client satisfaction, and regulatory compliance.

Key Responsibilities:



Oversee and manage end-to-end freight forwarding operations (import/export, air/sea/road). Plan, execute, and monitor daily shipments and logistics schedules. Liaise with international agents, shipping lines, airlines, transporters, and customs brokers. Ensure proper documentation (BL, AWB, invoices, packing lists, etc.) and compliance with customs and DGFT regulations. Supervise the operations team to ensure timely clearance, dispatch, and delivery of cargo. Negotiate freight rates and vendor contracts for cost-effective operations. Coordinate with sales, customer service, and finance teams for smooth cross-functional workflow. Handle customer queries and complaints efficiently with solution-oriented communication.

Required Qualifications & Skills:



5+ years of experience in freight forwarding operations (sea & air essential). Strong knowledge of Incoterms, customs clearance, international shipping laws. Excellent communication and leadership skills. Proven ability to manage teams, vendors, and client expectations. Attention to detail, time management, and problem-solving mindset.

Preferred Skills:



Experience with both import and export operations. Familiarity with documentation software. Existing network of agents and carriers is a plus.

What We Offer:



Opportunity to grow with a fast-paced and reputed logistics company Professional and collaborative work environment
Job Type: Full-time

Schedule:

Day shift
Experience:

Operations management: 5 years (Required)
Work Location: In person

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Job Detail

  • Job Id
    JD3882726
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    DL, IN, India
  • Education
    Not mentioned
  • Experience
    Year