Job Description

Role:

Operations - Customer Delight Executive

Location : Koramangala, Bangalore

CTC : 3.2 LPA + other Benefits.

Role Overview;

We are seeking a dedicated and detail-oriented Technical Customer Delight Executive

to join our Operations team,

focusing on the efficient management and support of public charging stations. The ideal candidate will

be proactive, resourceful, and passionate about ensuring the seamless functioning of EV chargers

while providing exceptional customer support to users and hosts.

As a key member of the team, you will contribute to maintaining high operational standards and

addressing customer concerns in a timely and effective manner.

Key Responsibilities:

? Customer Interaction: Handle inbound and outbound calls related to public chargers. Gather

feedback from users and hosts, ensuring that their concerns are resolved quickly and

efficiently.

? Monitoring and Troubleshooting: Continuously monitor the operational status of public

chargers, proactively identifying and addressing minor technical issues through calls. Provide

basic troubleshooting support to hosts, ensuring minimal disruption to service.

? Proactive Communication: Act as a liaison between the operations team and other

departments. Keep internal teams informed about charger statuses, ongoing issues, and

valuable user feedback.

? Issue Resolution: Take ownership of issues, solving them swiftly to reduce downtime for

users and maintain smooth operations at charging stations.

? Feedback Collection & Analysis: Actively collect and analyze feedback from users and

hosts to drive improvements in service quality. Provide actionable insights to enhance

operational processes.

? Reporting: Regularly update the operations team on charger statuses, user concerns, and issue

resolution. Prepare reports for continuous improvement and process refinement.

Required Languages - Hindi and English preferred

Preferred Experience:

? Prior experience of 6+ months in a technical support, customer service, or helpdesk role is a

plus.

? Added knowledge of electric vehicle charging stations or experience in a related field will be

highly advantageous.

About the Company

The Company is an EV charging and energy management pioneer in the ClimateTech industry. With a strong

focus on interoperability and scalability, Company collaborates with public and private stakeholders to

catalyse a New Energy future. With a presence in 12 emerging countries, Company makes hardware and

software for meeting charging needs of CPOs, Fleets, Bus Yards, and even high-rise buildings.

Why Join this Company

? Be part of a high-growth, mission-driven company at the forefront of the EV revolution.

? Collaborative and transparent work culture.

? Opportunities for career growth and skill development.

? Make a meaningful impact on the environment and future mobilities.

Job Type: Full-time

Pay: ₹25,000.00 - ₹27,000.00 per month

Benefits:

Provident Fund
Work Location: In person