Job Description

Job Title:

Operations & CRM Executive

Location:

Gurugram

Salary Range:

?10,000 - ?30,000 per month

Experience:

1-3 Years (Preferred)

Education:

Diploma or B.Tech in

Electrical

,

Mechanical

, or

Civil Engineering

Key Responsibilities:Client Relationship Management:

Act as the primary point of contact for client communication and coordination. Build and maintain strong relationships to ensure high client satisfaction. Identify and execute

upselling and cross-selling

opportunities.

Operational Coordination:

Coordinate with internal teams such as

Project Management

,

Procurement

, and other departments for smooth execution. Monitor progress, ensure timely updates, and support project timelines.

Data & Reporting:

Maintain accurate client and project data using

Excel

and internal tools. Prepare

PowerPoint presentations

and reports for internal and client use. Track performance metrics and provide regular operational updates.

Process Support:

Assist in documentation, invoicing, and client coordination processes. Work towards streamlining tasks for increased efficiency and productivity.

Key Skills Required:

Excellent communication and interpersonal skills Strong command over

MS Excel

and

PowerPoint

Good coordination and multitasking ability Detail-oriented with data management experience Exposure to CRM tools will be an added advantage
Job Type: Full-time

Pay: ?10,423.11 - ?30,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person