Job Description

Job Title: Operations Executive

Location: Kolkata

:

We are looking for a highly organized and proactive

Operations Executive

to join our growing team. The ideal candidate will be responsible for managing the backend processes that support smooth day-to-day operations, especially in areas such as

travel bookings, billing, chauffeur coordination, and customer support

. The role demands a detail-oriented individual with excellent analytical skills and a commitment to accuracy and customer satisfaction.

Key Responsibilities:

1. Operational Support

Manage and process

travel bookings

(domestic and international) in coordination with internal teams and third-party vendors. Monitor and verify

billing records

, ensuring all invoices, receipts, and payment details are accurate and aligned with company policies. Handle and coordinate

chauffeur services

, ensuring timely vehicle allocation, schedule adherence, and issue resolution.

2. Customer Interaction

Respond to

customer queries

via email and phone in a professional and timely manner. Ensure customer satisfaction by providing effective resolutions to complaints, delays, or discrepancies. Maintain detailed logs of customer interactions, feedback, and action taken.

3. Data Management & Reporting

Maintain and update

internal databases, spreadsheets, and booking systems

to ensure real-time data accuracy. Analyze operational data to identify inefficiencies, cost-saving opportunities, and performance trends.

Required Skills:

Comfortable with handling data and making calculations. Proficiency in

MS Excel.

Ability to work in double shifts.

Excellent communication

(verbal and written) in English; additional language proficiency is a plus. Ability to handle pressure and multitask efficiently in a

fast-paced environment

. Strong

organizational and time-management skills

. Positive attitude with a

problem-solving mindset

and the ability to work independently or in a team.

Experience:

0-2 years; prior experience in

travel booking, billing, chauffeur services, or back-office operations

is highly preferred.

Shifts:

Day Shift: 11am - 9pm

Night Shift: 9pm - 7am

6 Days Working (Rotational Week-Offs)

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

Salt Lake, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

What is your current salary? What is your expected salary? If selected, within how many days you can join us?
Experience:

total work: 1 year (Preferred) travel industry: 1 year (Preferred)
Shift availability:

Day Shift (Preferred) Night Shift (Preferred)
Willingness to travel:

100% (Preferred)
Work Location: In person