The Operations Coordinator is responsible for supporting day-to-day operational activities, ensuring smooth coordination between departments, maintaining operational records, and assisting in process improvement initiatives. The role focuses on efficiency, compliance, documentation, and timely execution of operational tasks.
Key Responsibilities
Coordinate daily operational activities to ensure smooth workflow and task completion
Act as a liaison between departments such as operations, finance, quality, and administration
Monitor schedules, deadlines, and resource allocation
Maintain operational documentation, records, and reports
Support implementation and monitoring of operational procedures and SOPs
Track KPIs, prepare performance reports, and highlight operational gaps
Assist in vendor coordination, client communication, and service delivery follow-ups
Support audits, compliance activities, and internal reviews (ISO / regulatory, if applicable)
Handle data entry, MIS reporting, and operational dashboards
Identify process improvement opportunities and assist in implementation.
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