Job Description

Role Overview

ARK Global Logistics is looking for a

highly disciplined Operations Coordinator

to manage day-to-day execution of our Africa transport operations. This role is

operations-heavy

, detail-oriented, and requires

constant coordination with transporters, drivers, and clients

across multiple countries.

This is

not a planning or strategy role

.
This role is about

execution, follow-ups, tracking, and accountability

.

If you are comfortable with structured processes, daily reporting, and continuous coordination, this role will suit you well.

Key Responsibilities:

Transporter & Truck Coordination

Coordinate daily with transporters and truck owners across Africa Book trucks as per shipment requirements and agreed timelines Follow up consistently for: Truck placement Loading confirmation En-route movement Border crossings Delivery & POD

Tracking & Reporting

Maintain

live tracking reports

for all ongoing shipments Share

regular movement updates

with internal teams and clients Escalate delays, route issues, or operational risks in real time

Software & Order Management

Onboard transporters and clients onto the company's transport software Create and update orders accurately in the system Ensure all shipment data, milestones, and documents remain up to date Maintain clean and reliable records at all times

Client & Supplier Communication

Act as the single point of coordination for assigned shipments Ensure clients receive timely, clear, and accurate updates Maintain professional communication with all stakeholders
What This Role Requires

Must-Have Skills & Traits

Strong follow-up discipline (this is

non-negotiable

) Comfortable working with: Excel / Google Sheets Transport or order-management software Clear written and spoken English High attention to detail and documentation Ability to manage

multiple shipments simultaneously

Calm under pressure and capable of handling operational issues

Experience

1-3 years experience in: Logistics operations Transport coordination Supply chain execution Prior experience with

international or cross-border logistics

is a strong advantage
What This Role Is NOT

To avoid misalignment, please note:

This is

not a sales role

This is

not a managerial role

This is

not a work-at-your-own-pace role

Daily follow-ups, structured reporting, and operational discipline are core to this position.

Performance Expectations

Success in this role will be measured by:

On-time truck placement and deliveries Accuracy and consistency of tracking reports Clean and updated software records Responsiveness to clients and transporters Ability to pre-empt and flag operational issues
Who Should Apply

You should apply if:

You enjoy structured operational work You are comfortable with daily coordination and follow-ups You take ownership of execution, not just tasks You are looking for a

stable, long-term operations role

If you prefer loosely defined roles or minimal follow-ups, this position will

not

be a good fit.

Application Instructions

Please apply with:

Updated CV A short note explaining your experience with logistics or operations coordination
Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Application Question(s):

This role requires daily follow-ups with transporters, repeated calls/messages for updates, and maintaining live tracking reports.
Briefly explain how you manage repetitive follow-ups without missing details or losing accuracy. (Answer in 3-5 sentences)

Which of the following tools have you used regularly in your previous roles? (Mention all that Apply) -
1) Excel Sheet (Tracking / Reports)
2) Transport or Order Management Software
3) WhatsApp / Emails
4) None of the Above.

A truck is delayed at a border and the client is asking for updates every few hours, while the transporter is unresponsive.
What steps would you take in the next 24 hours to manage this situation? (Answer in 4-5 sentences)

This is a long-term operations role involving structured work, daily reporting, and accountability. (Pick any one)
Which statement best describes your expectation?
1) I am looking for a stable, execution-focused operations role
2) I prefer flexible role with minimal follow-ups
3) I am exploring options and not sure yet.

Experience:

Logistics, Transport Coordination or Operations Execution: 1 year (Required)
Work Location: In person