Job Description

Position: Operations & Client Success Manager

Location: Kalkaji Office

Company: Luhaif Digitech - Full-Service Digital Marketing Agency

Salary package: Hike on current salary

Role Overview:

Luhaif Digitech is looking for a high-performing Operations & Client Success Manager who can own three core areas. Team Management - drive execution, manage deliverables, and ensure accountability Client Servicing - be the face for 8-10 active clients, communicate updates, handle escalations Marketing Strategy - contribute to growth plans, campaign ideas, and media planning This is a key leadership role working directly with the CEO and delivery heads.

Responsibilities:

Team & Operations Management: Ensure daily deliverables are tracked and closed across departments (design, social, web, ads) Drive task delegation, follow-ups, and quality checks using Notion or similar tools. Conduct daily standups and weekly sprint reviews with internal teams. Maintain timesheets, productivity trackers, and leave logs. Enforce deadlines and handle resourcing conflicts.

Client Servicing:

Be the single point of contact (SPOC) for assigned clients Share weekly performance reports and insights with clients Set up review calls, share campaign plans, and gather feedback Handle escalations and ensure client satisfaction Coordinate with design and ad teams to meet expectations

Strategy & Execution:

Brainstorm monthly campaign ideas, hooks, and media budgets Assist in performance review of paid campaigns and SEO efforts Help create client success roadmaps (especially for healthcare, real estate, and edtech clients) Share benchmarks and ensure ROI-focused execution

What We're Looking For:

3-6 years in digital marketing, project/client management, or agency operations Proven ability to handle multiple teams and clients in parallel Strong verbal + written communication skills Familiarity with Meta Ads, Google Ads, SEO, Canva/Figma basics Experience in Healthcare/Real Estate marketing is a big plus Process-driven mindset with creative problem-solving attitude

Growth Path:

This is a leadership-track role. Based on performance, the candidate can grow into: Head of Client Success AVP - Growth & Strategy Business Unit Head (Healthcare / Performance Marketing)

To Apply:

Email your CV to hr@luhaifdigitech.com with subject: Application - Operations & Client Success Manager

Visit us: www.luhaifdigitech.com

Job Type: Full-time

Pay: ₹60,000.00 - ₹80,000.00 per month

Schedule:

Day shift Monday to Friday
Supplemental Pay:

Performance bonus
Work Location: In person