Job Description

Job Title:

Operations & Client Experience Associate

Location

: Springhouse Coworking, Sector 28, Gurgaon

Department:

Operations / Client Servicing

Reporting To:

Senior CRM / Operations Manager

Role Overview:

We are seeking a proactive and detail-oriented Operations & Client Experience Associate to support our growing Operations and Client Servicing team. This role plays a crucial part in enhancing client satisfaction, managing feedback and reviews, and ensuring smooth courier coordination with clients and space partners.

Ideal for someone who thrives in a fast-paced environment, is highly organized, and enjoys multi-tasking across client-facing and backend operations responsibilities.

Key Responsibilities:

Reputation Management & Client Feedback (Primary Focus)

Reach out to clients for feedback and encourage reviews on platforms like Google, Trustpilot, etc. Track review collection progress and prepare weekly review performance reports Collaborate with internal teams to resolve client concerns before requesting reviews

Courier Coordination

Manage all incoming and outgoing courier activity for both clients and space partners Coordinate with courier companies for dispatches, tracking, and delivery follow-ups Maintain accurate logs of all shipments and ensure timely communication on status.

Operational Data & Reporting

Maintain internal trackers for client status, partner status, courier activity, and review collection Ensure data accuracy in tools like Excel, Google Sheets, and CRM platforms Generate and share MIS reports regularly with the operations and client servicing teams

Client Servicing Support (Junior CRM Assistance)

Assist with client interactions, basic support, and follow-ups Update CRM tools with notes, status updates, and escalation details Coordinate internally to ensure a smooth client experience and alignment between teams

Requirements:

0-1 year of experience (fresh graduates welcome) Excellent communication skills in English and Hindi (verbal & written) Proficiency in MS Excel / Google Sheets Highly organized, reliable, and quick to learn new systems Prior experience in logistics or courier coordination is a plus

What You'll Gain:

Exposure to client experience management, audits, and backend operations Hands-on experience with CRM tools, coordination, and business reporting Opportunity to grow into a specialized role in operations or client relationship management
If you're someone who loves problem-solving, enjoys ensuring clients are delighted, and can juggle multiple tasks efficiently, we'd love to hear from you!

Job Types: Full-time, Fresher

Pay: ?13,213.27 - ?16,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Internet reimbursement
Schedule:

Day shift
Ability to commute/relocate:

Sikanderpur, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

How soon can you join? If you are experienced, what is your last/current salary?
Work Location: In person