Job Description

Job Title: Operations Associate - Hospitality

Reporting To: Operations Manager / General Manager

Job Overview

The Operations Associate plays a key role in ensuring the smooth day-to-day functioning of the hospitality outlet. This role involves coordinating between front-of-house and back-of-house teams, maintaining operational standards, managing inventory and vendors, and supporting customer experience excellence.

Key Responsibilities Daily Operations

Oversee daily outlet operations to ensure smooth service flow Ensure adherence to SOPs, hygiene standards, and safety regulations Assist in opening and closing procedures Monitor staff attendance, shift coordination, and task execution

Front-of-House & Guest Experience

Support service staff during peak hours Ensure high standards of customer service and issue resolution Handle guest complaints professionally and escalate when required Monitor cleanliness, ambience, and presentation of the outlet

Inventory & Supply Chain

Track daily stock levels of raw materials, packaging, and consumables Coordinate with vendors for timely procurement Assist in inventory audits and wastage control Ensure FIFO and proper storage practices

Back-End & Reporting

Maintain daily operational reports (sales, wastage, staff, inventory) Support billing, POS reconciliation, and cash handling where required Assist management in cost control and efficiency improvement initiatives

Compliance & Coordination

Ensure FSSAI, hygiene, and local compliance standards are followed Coordinate with kitchen, service, and management teams Support training of new staff on operational procedures

Required Skills & Qualifications

Bachelor's degree or diploma in Hospitality Management or related field (preferred) 1-3 years of experience in hospitality operations (restaurant, cafe, hotel, or QSR) Strong organizational and multitasking skills Good communication and people-management abilities Basic knowledge of inventory management and POS systems Ability to work flexible shifts, including weekends and holidays

Key Competencies

Problem-solving mindset Attention to detail Team player with leadership potential Customer-first attitude Ability to work under pressure during service hours

What We Offer

Growth opportunities within the organization Hands-on exposure to hospitality operations Competitive salary based on experience A dynamic and fast-paced work environment
Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹15,000.00 per month

Benefits:

Food provided Leave encashment
Education:

Bachelor's (Required)
Experience:

Hospitality management: 1 year (Preferred)
Language:

English (Required)
Willingness to travel:

50% (Preferred)
Work Location: In person