Job Description

About Us:

ShareChat ( ) is India's leading social media platform that operates exclusively in Indic languages. We empower our 180 million strong monthly active user community to share their opinions, record their lives and make new friends - all within the comfort of their language of choice . Our short video platform Moj, has today emerged as India's leading short video destination with 160 million strong monthly active users. The platform has been designed for artists and creators to create innovative short video content and display their creativity to millions, globally. At ShareChat we are spearheading India's internet revolution. By providing a meaningful social experience, we are determining how the next billion users will interact on the internet. Job Overview:

As an Operations Associate you are expected to take care of end-to-end responsibility in managing the hygiene of the platform and user (customer) support it in their respective languages.

What you'll do:

• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/team productivity targets and call and email handling targets
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers and create a WOW experience
• Resolve customer complaints via phone, email, chat or social media
• Use outbound means to reach out to customers and verify account information.

• Proven customer support experience
• Track record of over-achieving quota
• Strong phone /Email and Chat contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of character
• Excellent communication in Punjabi
• Ability to multitask, prioritize and manage time effectively
• Any Graduate Degree