Job Description

Job Title: Operations Associate - EduTech (One-on-One Classes)

Location: Begumpet, Hyderabad (Onsite)

Work Hours: 11:30 AM - 9:00 PM

Employment Type: Full-time | Permanent

Compensation: ₹15,000 - ?25,000 per month (?2.0 - ?3.0 LPA) + Performance Incentives

About the Company

NNIIT is a fast-growing EdTech startup focused on empowering students through personalized one-on-one learning solutions in the K-12 segment. We are building a strong operations team to ensure seamless academic delivery, superior student experience, and operational excellence.

Role Overview

As an

Operations Associate - One-on-One Classes

, you will play a critical role in managing day-to-day academic operations. You will ensure smooth scheduling, high-quality session delivery, educator coordination, and excellent student/parent experience. This role requires strong coordination, analytical skills, and proactive problem-solving.

Key Responsibilities

Scheduling & Resource Management

Coordinate and manage one-on-one class schedules for students and educators Allocate educators based on subject expertise, availability, and student needs Handle rescheduling, cancellations, and special requests efficiently
Quality Assurance & Monitoring

Ensure consistent quality standards across all one-on-one sessions Track educator performance and student engagement metrics Assist in feedback collection, evaluations, and quality improvement initiatives
Student & Parent Relationship Management

Act as the primary point of contact for students and parents Address queries, concerns, and escalations professionally and promptly Build long-term trust and ensure a positive learning experience
Operational Efficiency & Reporting

Track and monitor operational KPIs using Excel and dashboards Identify process gaps and recommend efficiency improvements Maintain accurate operational data and reports
Cross-Functional Collaboration

Work closely with recruitment and training teams for educator onboarding Coordinate with sales, tech, and finance teams for smooth operations Support business growth through operational insights and execution
Eligibility & Requirements

Experience:

6 months - 1 year in EdTech / K-12 operations (mandatory)

Languages:

Telugu (mandatory), English (fluent)

Education:

Graduate preferred

Laptop:

Mandatory (personal laptop required)
Skills Required

Advanced Excel & dashboard handling Strong communication and escalation management skills Excellent organizational and time-management abilities High interpersonal and coordination skills Ability to work in a fast-paced, student-centric environment
What We Offer

Competitive salary with

performance-based incentives

Provident Fund (PF) benefits Strong learning exposure in a growing EdTech environment Clear growth path with conversion to higher roles based on performance Opportunity to take leadership responsibilities over time
Job Type: Full-time

Pay: ₹200,000.00 - ₹300,000.00 per year

Work Location: In person