Job Description

We are looking for a smart, proactive, and highly organized Operations Associate to take ownership of daily operational work at Draft Bot Pro.

Draft Bot Pro is an AI-powered legal drafting and research platform used by 75,000+ lawyers across India. We help legal professionals draft faster, research accurately, and work more efficiently using AI built specifically for Indian law.

This role is ideal for someone who enjoys solving problems, talking to customers, managing people, and getting things done.

Key Responsibilities

1. Customer Support & Issue Resolution

Handle all incoming customer queries across: Calls WhatsApp Email
Own problems end-to-end:

Understand the issue Diagnose it Coordinate internally if required Provide a final resolution Ensure fast, polite, and professional communication with users Convert frustrated users into happy users

2. Refunds, Cancellations & Account Management

Assess refund and cancellation requests Make logical decisions based on company policies Process refunds/cancellations when justified Maintain records of these actions Communicate clearly with users about outcomes

3. Database & Backend Operations

Manage internal database entries Make updates to user accounts when required Fix user-side issues using admin tools Ensure user problems are solved at a technical level (with guidance when needed)

4. Intern & Team Coordination

Act as the point of contact for interns Assign and track tasks
Ensure:

Timely delivery Proper quality of work Doubts are resolved Coordinate between founders and interns smoothly

5. Collaboration & Outreach

Conduct outreach on Instagram and other platforms for: Influencer collaborations Content partnerships Brand tie-ups Track conversations and follow-ups Maintain outreach pipelines

6. General Operations & Ad-Hoc Work

Help with:

Research tasks Customer outreach Basic hiring coordination Any operational tasks assigned by founders Be a reliable all-rounder for the team

What This Role Is

A multi-disciplinary operations role Fast-paced and dynamic Hands-on and execution-focused Directly supporting the founders Perfect for someone who likes responsibility and variety

Requirements

Minimum Qualification:

Bachelor's Degree (any field) Strong communication skills (English + Hindi required) Comfortable speaking to customers on calls Good organizational skills Basic understanding of technology tools Ability to multitask and prioritize Problem-solving mindset High ownership and accountability Patience and empathy while handling users

Good to Have

Prior experience in:

Customer support Operations Startups or SaaS Familiarity with: CRM tools Helpdesk systems Social media management Interest in legal tech or AI products

Why Join Rare Labs

Work directly with the founders High ownership from Day 1 Exposure to product, customers, and operations Real impact on a fast-growing legal tech product Opportunity to grow into senior roles Dynamic startup environment
Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?46,000.00 per month

Benefits:

Work from home
Education:

Bachelor's (Required)
Experience:

Operations management: 1 year (Preferred)
Language:

English (Required)
Work Location: Remote