Job Description

Job Summary:

We are looking for a detail-oriented and motivated

Operations Associate

to support our e-commerce operations team in managing daily tasks related to order processing, inventory tracking, logistics and coordination. If you're passionate about electronics and want to gain hands-on experience in a fast-paced e-commerce environment, this role is a great entry point.

Key Responsibilities:

Order & Fulfillment Support

Monitor incoming orders and coordinate with the fulfillment/warehouse team for timely dispatch Track shipments and update customers/support team with delivery status or exceptions Assist in processing returns, exchanges, and warranty claims

Inventory & Product Management

Help maintain accurate stock levels across systems and platforms Coordinate with the warehouse team to update inventory records

Customer Experience Coordination

Work closely with customer support to resolve order-related queries and complaints Follow up on logistics delays, missing items, or damaged shipments Provide accurate information to support teams regarding stock status or delivery timelines

Reporting & Documentation

Maintain records of daily operations, shipment logs, and product movement Assist in compiling performance reports (e.g., order volume, return rate, delivery timelines) Help track key operational metrics using Excel or Google Sheets

Qualifications:

Bachelor's degree in Business, Operations, Supply Chain, or related field (or equivalent experience) 0-2 years of experience in operations, logistics, supply chain, or e-commerce Interest in electronics and consumer tech products Strong attention to detail and organizational skills Familiarity with Excel/Google Sheets and basic reporting Good communication and problem-solving abilities

Nice to Have:

Experience with e-commerce platforms like Shopify, Magento, or WooCommerce Exposure to order/inventory tool Zoho, Understanding of basic logistics processes and e-commerce terminology

What We Offer:

Hands-on experience in a growing e-commerce company Opportunity to grow into senior roles in logistics, supply chain, or operations strategy Competitive compensation and team-focused culture
Job Type: Full-time

Pay: ?216,000.00 - ?276,000.00 per year

Schedule:

Day shift
Work Location: In person