Job Description

Operations Associate

The Operations Associate will support the day-to-day operational functions. This role is critical to ensuring smooth backend processes, efficient delivery of educational services, student and educator satisfaction, and scalability of business operations. You'll work closely with cross-functional teams including product, content, sales, and customer success to ensure operational excellence.

Location:

Mangalore

Experience:

0 - 2

Education:

Any Degree

Preferring:

Male Candidate

Key Responsibilities:

Assist in managing office operations and ensure the efficient functioning of daily activities. Maintain and organize office files, records, and documentation. Assist in preparing reports, presentations, and official communications. Provide support in scheduling meetings, appointments, and events. Assist in student admissions, enrollment processes, and documentation. Support faculty members in printing, scanning, and distributing study materials. Maintain accurate and up-to-date records of administrative activities. Assist in document verification, filing, and retrieval processes. Assist in examination coordination, including seating arrangements and distribution of materials.

Required Skills :

Technical Skills:

Proficiency in MS Office (Word, Excel, PowerPoint) and email handling.

Communication Skills:

Good verbal and written communication in English and local languages.

Organizational Skills:

Strong multitasking, time management, and attention to detail.

Key Responsibilities:

1. Daily Operations & Process Management

Monitor and manage the lifecycle of student/teacher onboarding and engagement processes. Ensure timely course scheduling, material delivery, and live class operations. Maintain CRM and LMS platforms with accurate and up-to-date information. Troubleshoot operational issues in real-time and coordinate with support/tech teams for resolution.

2. Data & Reporting

Generate and analyze daily/weekly/monthly operational reports (student progress, course completion rates, NPS, etc.). Track key operational KPIs and suggest improvements. Assist in building dashboards and data pipelines for business intelligence.

3. Cross-functional Coordination

Collaborate with the sales and customer support teams to ensure seamless handoffs and service delivery. Work with the product team to suggest operational workflow improvements and feature needs. Liaise with educators/tutors to ensure they are equipped with necessary resources and support.

4. Process Optimization

Identify gaps in operational workflows and propose process improvements. Assist in implementing automation tools and SOP documentation to improve efficiency. Ensure compliance with internal and external quality standards.

5. Customer Experience Support

Work with the customer success team to resolve escalated operational issues. Ensure students/parents/teachers have a seamless learning experience.

Key Requirements:

Bachelor's degree. 1-3 years of experience in operations, preferably in the EdTech or tech industry. Strong organizational skills with keen attention to detail. Proficient in MS Excel/Google Sheets; knowledge of tools like CRM Excellent communication and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment. Passion for education and technology is a big plus.
Interested Candidates may share their resume to unnimaya@xylemlearning.com

Job Types: Full-time, Permanent

Pay: ?17,000.00 - ?17,500.00 per month

Language:

Kannada (Preferred) English (Preferred)
License/Certification:

2 Wheeler Licence (Preferred)
Location:

Mangalore, Karnataka (Preferred)
Work Location: In person